Operations Manager
Portland, Oregon
Branch Operations Manager (1998 – 2001)• Managed all internal branch operations and associate training and development. • Provided guidance to ensure delinquency, repossession and loss ratios are maintained at corporate objectives.• Monitored and maintained purchase quality and market share at established corporate objectives.• Responsible for coordinating personnel matters such as interviewing and identifying new hire candidates, monitoring associates on leaves of absence oversaw supervisors to ensure proper handling of associate performance issues.• Responsible for reviewing, monitoring company reports to identify adverse trends, assessing the severity and implementing a course of action to minimize TFS’s loss exposure.Dealer Relations Manager (1994 – 1998)• Ensured assigned dealers achieved their purchase volume and market share objectives.• Monitored financial conditions of assigned dealers, developed action plans with branch management regarding problem areas.Customer Account Supervisor (1993 – 1994)• Supervised, trained and monitored the Customer Accounts function and staff performances.• Ensured past due accounts receive proper attention and that delinquency, repossessions and loss levels were maintained at or below branch objectives.Credit Supervisor (1992 – 1993)• Ensured the department maintained optimum call back time, achieved daily purchase and quality objectives and compliance with TFS’s Policies and Procedures.Credit Analyst (1989 –1992)• Responsible for establishing and maintaining positive working relationships with dealer personnel in conjunction with the approval, condition or rejection of all retail and lease credit offerings.Collector (1987-1989)• Ensured past due accounts receive proper attention and that delinquency, repossessions and loss levels were maintained at or below branch objectives.