Lead Software Support Engineer with over 14 years of experience driving technology innovation and operational excellence across the healthcare and automation sectors. Currently at Oracle Corporation, I lead a high-performing team that specializes in resolving escalated issues, optimizing customer satisfaction, and improving system uptime. My role includes spearheading the automation of software deployments for the Soarian Financial migration to Oracle Cloud Infrastructure (OCI), ensuring seamless transitions with zero downtime.Prior to Oracle, I held senior positions at Cerner Corporation and Siemens Technology & Services Pvt. Limited, where I was instrumental in managing critical system upgrades and executing in-depth root cause analyses. My proactive approach resulted in a 30% reduction in incident resolution times and significantly improved system reliability.With a deep technical skill set in root cause analysis, system integration, and performance optimization, I bring expertise across platforms like Siemens, Cerner, and Oracle. My technical toolkit includes SQL, Groovy, Python, and various virtualization technologies, which I leverage to enhance operational efficiency and develop customer-centric solutions. Known for my leadership in cross-functional collaboration, I excel in creating synergy between technical teams and business stakeholders to drive results that meet organizational goals.