Director Of Core And Access Network
CurrentThe company recently merged with 6-7 companies, viz., Cross Telecom, CimTel, Potawatomie, Bravado, MBO etc. The company also added the Ericsson new core network. My responsibility is to manage the combined network, for both core & access, finding synergy among multiple networks, cross train the resources from multiple networks, and making the operations more efficient. I report to the CTO of network of the company.Major accomplishments during my tenure here-- Established & enforced handling a Service Orders and Trouble Tickets within 15 minutes of opening the ticket by the Service & Support Group (SSG), Customer Service Group (CSR) and Operations of the group of companies, while the technicians are at the customer premises.- Cross train RAN Technicians (for Access Network) and Core Technicians (for Core network) to better use the resource hours.- Merged several teams from 5-6 different company resources and unified them to a single work culture- Optimized Access Network by updating Azimuths and Tilts of many of the 120 cell sites at different locations to better cover our customers.- Turned on and managed IMS network for the Bravado Wireless. Migrated customers from Verizon Core to our own IMS Core.- Created the “Escalation Ticket Platform” for any of the teams to escalate issues.- Defined and maintained troubleshooting process and the time to resolve for escalation tickets.- Trained the Customer Service & Support Group (SSG) for better manage the customer tickets, reducing the number of ongoing tickets from 200 to 60.- Negotiating the upgrades and replacement of Microwave for better connectivity.
