Debasis Roy Email & Phone Number

Kolkata, West Bengal, India

Manage smooth IT operations for business processes without any outages maintaining IT SLA’s as per MSA (Master sales agreement)Implement Six Sigma methodologies ensuring effective quality maintenance in operations.Oversee Infrastructure management.Ensure procedural installation, migration and configuration of services and infrastructure.Steering continuous interaction with the customers to make sure concerned area is addressed efficiently for improved service level and customer… Show more Manage smooth IT operations for business processes without any outages maintaining IT SLA’s as per MSA (Master sales agreement)Implement Six Sigma methodologies ensuring effective quality maintenance in operations.Oversee Infrastructure management.Ensure procedural installation, migration and configuration of services and infrastructure.Steering continuous interaction with the customers to make sure concerned area is addressed efficiently for improved service level and customer satisfaction.Mentoring and monitoring the performance of team members to ensure efficiency in process operations and meeting individual and group target.Facilitate IT infrastructure and service delivery support for Genpact Kolkata site and ensure continuous business operations through proper contingency planning.Manage IT security & compliance for all accounts operating from Kolkata site as per client compliance agreement with Genpact.Project Management and timely delivery of new business transitions from IT prospective in coordination with business transition teams.Ensure quick ramp up and ramp down of teams while maintaining adequate and appropriate skill availability at all times.Monitor & track best in class IT tool implementation project with respect to budgeted cost & time.Drive integration testing and user acceptance testing of Genpact home grown applications.Supervise hot/cold BCP testing on scheduled intervals & share results with business.Vendor coordination and procurement of IT peripherals with proper indenting in Oracle.Training and awareness on IT security guidelines and compliance requirements for end users and vendors.Instrumental in developing and implementing Business continuity & disaster recovery plans for the business processes.Working with internal audit team for conducting the first party security audit for the business processes as per selected controls and SOA in accordance with ISO 27001:2005 Show less

Project Management: Implemented the IT Infrastructure at the organization’s new facility.Designing and Implementation of a state of the art Contact center for the organization.Played a vital role in deciding cost effective IT Solutions for the new facility of eRevMax .Defining timelines with the Business heads in initiating and completing projects.Interact with the remote support teams & clients for optimization of tech support to result in better business… Show more Project Management: Implemented the IT Infrastructure at the organization’s new facility.Designing and Implementation of a state of the art Contact center for the organization.Played a vital role in deciding cost effective IT Solutions for the new facility of eRevMax .Defining timelines with the Business heads in initiating and completing projects.Interact with the remote support teams & clients for optimization of tech support to result in better business production.Pen down KRAs for each team members for their performance evaluation and appraisal.Alignment with the organization’s management for understanding new business requirements and their subsequent technology solutions.Managing key strategic technology partners like Microsoft, Novell, Cisco, Dell, HP VSNL, etc. other vendors supporting eRevMax ‘s technical needs .Monitor Inventory management & software optimization.Defining scope and Implementing BS27009 & PCI DSS standard for IT & other functional areas of the organization.Establish and disseminate enforceable rules regarding access and acceptable use of information technology resources. Monitor and manage system resource usage. Investigate problems and alleged violations of eRevMax information technology policiesAlign a team of 10 team members to achieve the predefined SLA with the client also ensure that a good perception is being build up and maintained by the client. Show less

Nature of Job and ResponsibilityInteract with various IT Companies like Microsoft, IBM, Cisco, Juniper, HCL etc. in implementing their products/solutions in the organization.Defining timelines with the Business heads in initiating and completing projects.Analyze and shortlist various IT organizations for Facility management services to be provided to Intrasoft Technologies Pvt. Ltd..Pen down KRAs for each team members for their performance evaluation and… Show more Nature of Job and ResponsibilityInteract with various IT Companies like Microsoft, IBM, Cisco, Juniper, HCL etc. in implementing their products/solutions in the organization.Defining timelines with the Business heads in initiating and completing projects.Analyze and shortlist various IT organizations for Facility management services to be provided to Intrasoft Technologies Pvt. Ltd..Pen down KRAs for each team members for their performance evaluation and appraisal.Alignment with the organization’s management for understanding new business requirements and their subsequent technology solutions.Monitor Inventory management & software optimization.Defining various IT policies like Information Security, Internet Usage, Email Usage, Data storage, backup policies, etc.Designate individuals who have the responsibility and authority for information technology resources. Aid in reasonable security policies and measures to protect data and systems. Monitor and manage system resource usage. Ensuring minimal disruptions to our 24x7 operations.Implement and monitor different policies on the firewall, router and domain controller.Managing the servers located in different offices in different location of Intrasoft technologfies.Plan new Network architecture and security measures to protect the servers and databases.Managing a team of 15 technical resources consisting of System engineers, network engineers, DBA’s, Server administrators and site administrators.Overall responsible for the smooth functioning of the Network consisting 400 + desktops and 45 servers.Investigate problems and alleged violations of Intrasoft Technologies Pvt. Ltd. information technology policies. Refer violations to appropriate disciplinary authority Show less

Nature of Job and ResponsibilityDesigning and Implementation of a state of the art Data center for the organization.Defining timelines with the Business heads in initiating and completing projects.Project Management: Implemented the IT Infrastructure at the organization’s new facility.Defining scope of the IT team with the Business heads for the transition of business from US to the facilities of Theikos IT Solution Pvt. Ltd.Interact with the remote Support team… Show more Nature of Job and ResponsibilityDesigning and Implementation of a state of the art Data center for the organization.Defining timelines with the Business heads in initiating and completing projects.Project Management: Implemented the IT Infrastructure at the organization’s new facility.Defining scope of the IT team with the Business heads for the transition of business from US to the facilities of Theikos IT Solution Pvt. Ltd.Interact with the remote Support team & clients for optimization of technical support to result in better business production.Analyze and shortlist various IT organizations for Facility management services to be provided to Theikos IT Solutions Pvt. Ltd.Responsible for managing WIN2K3 / LINUX servers, creation of mail accounts and database administration, Troubleshooting, Performing backups, Ensuring virus protection, Installation and maintenance of LAN & WAN (Routers, Switches and Modems, Firewall configuration, DNS, DHCP, WINS, Web Servers) Configure System & Network parameters.Defining the network application architecture, technology requirements, policy and standards and play a significant role in developing technically sound and cost effective solutions that meet the IT infrastructure needs of the company.Ensuring minimal disruptions to our 24x7 research services operations Responsible for the availability of our high usage Internet connections.Report out daily on servers health status, network connectivity of all branches and any other business critical issues to the Director.(Technology)Managing Show less

Nature of Job and ResponsibilityTroubleshooting Dell hardware and Printer issues.Troubleshooting Microsoft Operating System and application issues.Troubleshooting unresolved Network issues like printing wirelessly and Broadband issuesResolving all issues on first instance and if the issue was complicated and needed research taking ownership of the call and calling back the customer at their convenience and resolving the issue.After troubleshooting the issue if found that… Show more Nature of Job and ResponsibilityTroubleshooting Dell hardware and Printer issues.Troubleshooting Microsoft Operating System and application issues.Troubleshooting unresolved Network issues like printing wirelessly and Broadband issuesResolving all issues on first instance and if the issue was complicated and needed research taking ownership of the call and calling back the customer at their convenience and resolving the issue.After troubleshooting the issue if found that the hardware has gone bad, making appropriate dispatches.Calling back the customer again after the appropriate time to find out whether everything was working fine or not after replacing the hardwareWorking in the team and achieving targets.Coordinating with the Technical Support Specialists and Team leader to find solutions for critical issues.Achieving 100% satisfaction level of customers and reducing the dissatisfaction level to 0%.First point of Escalation for Wireless Networking issues, which may be related to wireless printing and faxes.Researching on new issues in the Research Labs and come up with solutions Show less

Heading a team of 32 technical staff including Faculties, Sr. Faculties, Machine room CoordinatorsGiving technical support to 8 NIIT Centres in the territoryGiving Software, Hardware and Networking support to the NIIT Centres if critical issues aroused.Regularly training the technical staff in new products introduced.Conducting sit through sessions in some batches to find out the level of competence of the faculties.Installation and maintenance of the servers like LINUX, SQL… Show more Heading a team of 32 technical staff including Faculties, Sr. Faculties, Machine room CoordinatorsGiving technical support to 8 NIIT Centres in the territoryGiving Software, Hardware and Networking support to the NIIT Centres if critical issues aroused.Regularly training the technical staff in new products introduced.Conducting sit through sessions in some batches to find out the level of competence of the faculties.Installation and maintenance of the servers like LINUX, SQL Server, Sybase Server, Windows NT PDC and BDC's.Installation of all the software and their maintenance.Taking regular back up of the data and restoring it back during hardware failures.Assigning specific users and groups and allotting them appropriate permissions.Installation and maintenance of Encore software used to record all data and financial transactions in NIITTroubleshooting issues regarding Encore software and at the day end replicating the data to Head Office servers at Delhi Show less

Maintenance of 60 machines: - Servers and Desktop computers at the center. Maintaining LINUX Servers, SQL Servers, Sybase Server, Windows 2000, Windows NT PDC, BDC and workstations.Installing the OS and the application software’s in the machines.Seeing to it that the network is not affected with virus and if affected cleaning it up using antivirus software’s.Maintaining the network and machine downtime to less than 2 hours always.Creating users and groups for the students… Show more Maintenance of 60 machines: - Servers and Desktop computers at the center. Maintaining LINUX Servers, SQL Servers, Sybase Server, Windows 2000, Windows NT PDC, BDC and workstations.Installing the OS and the application software’s in the machines.Seeing to it that the network is not affected with virus and if affected cleaning it up using antivirus software’s.Maintaining the network and machine downtime to less than 2 hours always.Creating users and groups for the students and the staff members and assigning them appropriate permissions. Seeing to it that nobody can delete important software’s by using security mechanisms.Taking regular back up of the software’s and restoring them back during hardware failures. Show less

B.A; Mba, English Literature; It

NIM Mumbai – Distance Education Mode)

Gniit