Debasish Saha Email and Phone Number

Results-driven Senior Technical Analyst with a solid track record in IT Service Desk operations. Proactively address and resolve client queries and issues, tailoring solutions to meet specific business requirements. Skilled in troubleshooting network, hardware, and software problems over the phone, ensuring prompt and effective problem resolution. Provide real-time support to stores and depots, promptly addressing queries and issues via mail and chat platforms. Proficiently utilize tools such as Active Directory, Microsoft Azure, and SailPoint IIQ to modify, create, and manage user accounts. Recognized for expertise in handling critical tasks, including password resets, account creation, and account access/modification

Dynamic Technical Advisor with a proven track record at Wipro, delivering exceptional customer service and case management solutions. Expertise in handling escalations and resolving customer complaints in the complaint desk, consistently achieving high levels of customer satisfaction. Recognized for promotion to Senior Associate in the Case Management Department, where exceptional skills were utilized to efficiently manage complex cases and ensure prompt resolutions. Demonstrated strong analytical abilities as a Quality Analyst in the Engineer Cancellation team, diligently assessing cases, calls, and actions to ensure compliance with requirements and uphold quality standards.