Debasree Das Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.Manage a 24/7 fraud monitoring team across the globe.Handle fraud operation of Unified Communication & Collaboration/ Cisco collaboration solution.Collaborate with other teams across the organization and vendors to develop a real-time fraud monitoring system for multiple lines of business supporting different traffic patterns.Coaching the team about new products and processes.Wordked on multiple Six Sigma/LEAN projects at a time.Maintain a strong relationships with business leadership team.Conduct quarterly and annual performance evaluation of the team members.Organize, coordinate, and moderate daily project meetings.Responsible for driving daily operational metrics, such as, Daily Productivity, Delivery Targets.Ensure that schedule & milestones are being adhered.Responsible for reviewing individual performance and assist the team member in enhancing their skills by coaching and mentoring.Prepare capacity plan for smooth operations.Break down the reports while presenting the data to Sr. Leadership for clear understanding.Regular interaction with team discussion on various project parameters.Prepare relevant job process documents and help maintain SharePoint repository.Conduct Annual performance appraisal for the team members.Create a sustainable environment that fosters development opportunities and motivating the employees for enhancing the existing performance levels.Analyze the team members’ performance and nominating the candidates for Rewards and Recognitions.Address admin issues like pay issues, conflicts and grievances.Responsible for keeping monthly attendance record, calculate allowance for team members, approving time sheet, coordinating with HR, send payroll inputs.Streamline existing process as per customer requirements.Create a continuous learning environment.Take Preventive actions that might lead to reduced quality standards.

Bangalore Urban, Karnataka, India

 Analyse fraud alerts, identify real-time CCA-SP fraud, take necessary action to stop, report to higher management.  Responsible for instantly verify customer or business information to streamline compliance with KYC regulations and simplify customer acquisition. Ability to analyze telecommunications and information services related business activities to prevent and detect telephony service-related fraud while adhering to corporate and department and company policies and procedures. Ability to analyze business operations and recommend strategies to improve performance. Overseeing process improvement initiatives through Changes, Process realignment. Responsible in assisting in monitoring issue trends, escalating such trends to higher management to determine appropriate actions necessary to eliminate future occurrences and improve service levels. Detect new fraud trends such as telecom fraud, telephony fraud, Robocalling, phishing emails, KYC fraud, and so on through deep analysis of data and present detailed analysis of data on a regular basis to management. Liaise with external partners and conferencing wholesalers to develop effective fraud mitigation measures and processes. Maintain company fraud records and organize department archives daily ensuring accuracy and completeness of documentation. Providing analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems. Participating in creating, administering, and continuously updating procedures for resolution of all related issues. Maintaining Client data security. Responsible for providing development idea of two automated Fraud Management Systems to streamline fraud detection. Responsible to providing training to new joiners and team member on new fraud trends.

Kolkata Area, India

Deal with the customer and providing resolution over the desk via CRM tagging. Handle the escalated cases (specially Nodal complains/Churn Case) . Responsible for the necessary SR creation and co-ordinating the close looping of the same. Activate new connection postpaid through BSCS & prepaid through U_VISION. Stock recon with manual, IPOS and excel sheet, like new connection sim's stock postpaid and prepaid both, replacement sim's postpaid and prepaid both, refill coupons, world calling cards, home calling cards, all type of hand sets. Maintain all data like new connection prepaid and postpaid both( OSS ) in xl file, prepaid updation in excel file , check done letter in the system and maintain in xl file( sim replacement, mobile no change, promo activation and deactivation in prepaid and partly postpaid, damage refill coupon replacement, rob sim replacement, rob prepaid quires, rob prepaid updation, hand unblocking code etc.), check roaming service and deposit in the system and maintain in xl file, churn letter, pending letter, team productivity report, tms report,.Resolve customer grievances or special requests to designated departments for further investigation.Maintaining best service standards and CSAT scores.

Diploma In Cyber Law, Cyber Law, Intellectual Property Rights, & Electronic Commerce.

Diploma in Cyber Law is a course that offers an in-depth and critical understanding of Cyber Law, Intellectual property rights, &.

Post Graduate Programme In General Management (Pgcgm)

-Master Of Business Administration, Project Management

Education record

Junior Programmer Diploma