Debbie Cabral Email & Phone Number

Omaha, Ne, Us

Omaha, Nebraska, United States

Manage the Special Services Division in partnership with Corporate Counsel on thehandling, investigation, negotiation and settlement of claims and lawsuitsCollaborate with the Claims Services Division regarding escalated customercomplaints and inquiries from State Insurance Departments, Better BusinessBureau, and State Attorneys General offices.Lead the Fraud Division Special Investigators, partnering closely with BusinessAnalytics, to develop and implement reporting to identify and prevent fraudulentactivity, while owning the company's fraud planDevelop and conduct Annual Fraud Awareness Training on fraud detection andprevention for seven cross functional teamsLed the development, process, system requirements and implementation for a newpilot program introducing a new line of business, while simultaneous integratingtwo previously desperate systems into one streamlined policy administrationsystem. ~35% efficiency gain among claim representatives and to date, $54M inbenefits have been paid within the pilot program since 2012 and $118M paid in lifeclaims in 2020

Omaha, Nebraska, United States

Partnering with six other colleagues, I provide mentorship, learning, and coachingopportunities to all fifty Physician Mutual managers. The Committee schedulesmonthly training opportunities on identified areas for growth

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Led a team of 12 purchasing agents responsible for sourcing and pricing negotiationon behalf of a nationally known Property Management and Building Company.Responsible for structuring product contracts, sales trends and records, inventory,and partner relationships

United States

Drove tactical objectives for staff, including budgets, revenue goals andperformance targets to meet overall strategic goals for the division and companyChosen from over 1,000 qualified associates to lead a pilot automating paperfrom the Arbitration Process and conducted multi-state training on proceduresand compliance requirements company- wide. Tracked, evaluated, and reportedstatistics on timely filing, outcome and cost savings benefits. This pilot saved over$50,000 in filing fees per quarter per region, netting a total over $300,000 in savingsper year. Moreover, it reduced the arbitrations filing to payment time frame fromover six months to just 36 days improving customer satisfaction Managed staff responsible for a record breaking 53-million-dollar claims recoveryfigure for our region and exceeded plan and stretch goals for over five years running.My staff significantly exceeded its stretch goal of $10.8M by over 20% recovering over$13M in 2004Defined, structured, and led the work of a team of 10 recovery examiners in thehandling of over 10,000 claim files per year. The team I led out-performed four ofsix other units with a performance rating of 4.05 out of 5.00Served nearly 10 years as an arbitration panelist, including leading and training forstaff, as well as participation in the arbitration process review and piloting E-SpeedProgram. Team results improved in Arbitration results from 52% -- to over 70%,following intensive training and hands-on work with the processCertified as a Level I and Level II Claims Examiner