Debbie Clarke Email and Phone Number

I am responsible for the recruitment at Heathrow airport for Travelex. Responsibilities :Understand the requirement for each terminal, sourcing candidates, selecting through assessment days and other methods to ensure the highest calibre of staff are selected.Working with the management teams and Learning and development to ensure a smooth and positive journey for all candidates.Building strong working relationships with our business partners Review, develop and implement… Show more I am responsible for the recruitment at Heathrow airport for Travelex. Responsibilities :Understand the requirement for each terminal, sourcing candidates, selecting through assessment days and other methods to ensure the highest calibre of staff are selected.Working with the management teams and Learning and development to ensure a smooth and positive journey for all candidates.Building strong working relationships with our business partners Review, develop and implement policies and guidelinesDevise and implement recruitment strategies Manage the selection process, writing\ reviewing job descriptionsPromote Travelex the employer of choice Ensure all departments are updated on progress\status e,g immigration status, Visa, Passport requirementsEnsure that candidate/joiner details are logged and tracked, volume, success ,costsSupport the wider recruitment team and HR Show less

Aditya Birla Minacs 2006 – PresentUK Operations ManagerI was responsible for the UK Technical GME Centre in Newcastle Upon Tyne. Main responsibilities include:Maintaining adequate systems for analysis.Identify and implement opportunities for continuous improvement to achieve best practice.Utilising staff to ensure KPI’s are met over 3 European sitesCommunicate information to departments on specific areas of responsibility and accountability.Regularly… Show more Aditya Birla Minacs 2006 – PresentUK Operations ManagerI was responsible for the UK Technical GME Centre in Newcastle Upon Tyne. Main responsibilities include:Maintaining adequate systems for analysis.Identify and implement opportunities for continuous improvement to achieve best practice.Utilising staff to ensure KPI’s are met over 3 European sitesCommunicate information to departments on specific areas of responsibility and accountability.Regularly review staff, motivate and guide to deliver to their full potential.Develop good client relationships.Define and deliver client requirements as per contractual agreements .Responsible for recruitment / Training and discipline with support from the HR dept.Maintain standards within budget guideline.Aditya Birla Minacs IT Services UK Ltd (UK Manager) Immigration Authorising Officer for the Company – Tier 2 certified Show less

E D S (Electronic Data Systems) Nov 2002 – Jun 2006Temporary secondment Project ManagerI worked with the Transition Project Team to relocate the GME Account from Luton to Peterlee and Newcastle. This involved living in temporary accommodation so I could be on site to facilitate a smooth transition. My duties included:Interviewing Recruitment companies, Planning and organising recruitment fayres in - Country to provide a European customer care centre with native speakers… Show more E D S (Electronic Data Systems) Nov 2002 – Jun 2006Temporary secondment Project ManagerI worked with the Transition Project Team to relocate the GME Account from Luton to Peterlee and Newcastle. This involved living in temporary accommodation so I could be on site to facilitate a smooth transition. My duties included:Interviewing Recruitment companies, Planning and organising recruitment fayres in - Country to provide a European customer care centre with native speakers and UK consultants.Organising assessment centres, training courses, furniture, IT equipment, telephone system, stationary, the removal of all manuals and documentation from Luton to the North East, balancing the closure (redundancies) from Luton whilst increasing the work load at the sites in Peterlee and Newcastle by maintaining exceptional customer care to the client and customers.Dealing with Estate agents to find rented accommodation for the European consultants and setting up their bank accounts Conducting regular conference calls with EDS / Minacs Managers at the highest level together with GM giving constant updates and feedback on the progress of the transition. Implementation of health and safety procedures, first aiders and fire wardens, Xerox requirements and vending facilitiesEDS Regional Customer Service Fleet ManagerLeading a team of “Customer Care Consultants” monitoring that excellent customer service is delivered. Ensuring a good healthy, high motivated team is delivering a first class service every time.Regular appraisal system with feed back I feel is paramount by monitoring call assessments and quality of knowledge.Calculating shift times and on going staff training.Reporting statistics on performance and attendance levels. Conducting disciplinary hearings where needed Ongoing staff recruitment program Show less

easy Jet 1998– 2002 London Luton Airport Assistant Passager Service ManagerPromoted to Managing the Ground Operation Team of Passenger Service Agents, Despatch, Loaders and Supervisors with motivation, development, appraisals and discipline.Co-ordinating recruitment companies to supply staff members.Implemented a recruitment process including competency based interviewsDealing with Passenger complaints in a extremely high pressure environment… Show more easy Jet 1998– 2002 London Luton Airport Assistant Passager Service ManagerPromoted to Managing the Ground Operation Team of Passenger Service Agents, Despatch, Loaders and Supervisors with motivation, development, appraisals and discipline.Co-ordinating recruitment companies to supply staff members.Implemented a recruitment process including competency based interviewsDealing with Passenger complaints in a extremely high pressure environment making sure that company policy is upheld whilst maintaining a good level of customer service.Complete computerised log of shift activities which would highlight any follow ups required within the operation or with passenger problems.Managing shift roster’s by excel spreadsheetEasy Jet Training Manager / Transition MangerA member of a large Project Team, who set up easy Jet self handling at London Luton Airport, and Geneva Switzerland self handling.Recruiting new members of staff to fit into the easy Jet culture including management level at both sites.Created and implemented the Training Programme for Passenger Service Agents, and Supervisors in the classroom and in the workplace. This programme had to surpass the constantly changing legislation laid down by Civil Airline Authority and include all safety, security practices. Developing staff through appraisal system and implementing the necessary changes.Administration records for all new training and refresher training delivered by keeping updated records through database.Involvement with structured planning of resources and system implementation. Show less