Systems, Senior Associate, It Infrastructure; Systems Analyst & Development Assoc.; Executive Assist
• Served as Business Unit Coordinator for IT projects. (MFA, Window 10, Outlook, O365, IE11, Managed Print).• Managed business unit’s software upgrades and PC refreshes. Coordinated 560 computers to be upgraded to Windows 10; 350 people upgraded to Office 2016, Outlook-O365. Dealt with large Excel spreadsheets and multiple departments to complete these projects. • Coordinated software testing with the new releases of Microsoft O365/Windows 10.• Managed and supported IT Procurement orders for business unit. Processed and tracked progress of over 1000 IT orders, returns, back orders, equipment disposal orders with vendors and software maintenance renewals per year. • Trained 47 US and 9 international users on placing orders. • Created detailed documentation for IT Procurement ordering, which was accessible via web. • Redesigned team’s webpage. • Created and maintained databases and generated reports. • Documented standard operating procedures for submitting requests as IT Security Coordinator. • Set up access for new hires, consultants and temps• Reconciled business unit’s expenses and reported discrepancies, which resulted in large credits. • Supported mobile devices and software for business unit, which enabled them to stay in contact while away from office. • Researched new wireless equipment and accessories, which resulted in finding a Lightning to USB drive for Marketing to present from their iPads.• Administrative duties: invoices, supplies, expense reimbursements, calendar, meetings, travel arrangements,.org charts and attendance for department. • Coordinated donation drives for Military Care Packages, Sew Much Comfort and Cell phone for Battered Women's Shelters.