Debbie Dockery Email & Phone Number

Bethesda, Maryland, United States

Oversee Marriott’s Intermediary programs driving topline revenue for our hotels, including external training, communications, and Travel Agency/Group Partner website management. Responsible for creating, implementing, maintaining, and measuring programs, services, and solutions designed to support the intermediary sales organization globally, enhancing Marriott’s competitive advantage within the intermediary segment. ► Led the project management and content creation of the on-time, under-budget, and error-free 2022 Hotel Excellence recertification launch resulting in the recertification of over 50k intermediary partners to increase sales and awareness of the new products. ► Tested the security and legal compliance of a new worldwide Digital Rights Management security feature delivering it on time. ► Conducted an audit on over 7,000 participating hotels correcting inconsistencies, errors, and opportunities in the Hotel Excellence! and Meetings Excellence! programs rate management system, ensuring participation while training to enhance the check-in experience. ► Identified and troubleshot roadblocks in the new commission portal escalation and solution process for large intermediary and group partners, resulting in system enhancements and upgrades to ease the customer experience and speed to market. ► Increased property level preparedness, awareness, and accountability regarding the importance of site tours for our Hotel Excellence! and Meetings Excellence! graduates educating General Managers and including these initiatives in the property's monthly action plans. ► Developed a process for updating website updates coinciding with product rollouts and industry news, ensuring that all partners are educated and current on all new product offerings. ► Led the off-hours 3-month business process for the annual update and rotation process of eight system certificates resulting in the on-time implementation of all new certificates with zero defects.

Remote

Serve as subject matter expert for Revenue Management (RM) systems including (MARSHA, SynXis, HPP, OYv2), supporting and executing regional All-Inclusive strategies partnering with the Sr. Manager of RM Policy and Performance and the Sr. Manager of RM Systems. Document and communicate processes including, but not limited to, system configuration, rate loading, new hotel building and projections process, Bonvoy management, etc. Audit and test loading and execution across all distribution channel partners. Assist in creating training documentation and the facilitation of training and onboarding. Act as liaison between Regional/Area teams and Head Quarter systems and support. ► Built the SynXis upgraded New Guest Voice Agent (NGVA) reservations system for the Customer Engagement Center (CEC). ► Identified seven defects and mismatched information in the reservations and RM systems that were customer and revenue impacting providing wok order details and Service Now tickets for the Coding Team. ► Tested the connection between the corporate website, mobile app, and MARSHA system to SynXis and the hotel PMS for 28 hotels ahead of schedule, providing on-time implementation that resulted in speed to market. ► Reviewed and completed the Learning & Development Team’s training procedures and documentation for SynXis, MARSHA, HPP, and RM. ► Developed a Job Aid with closing and opening procedures for all inventory systems during Hurricane & Disasters. ► Assisted in the recognition and subsequent promotion of a mentee Revenue Manager selected for the quarterly RM Hall of Fame. ► Created and set up “User” roles and security controls for SynXis in the Marriott shell. ► Customized marketing AI promotions in RM systems to enable Revenue Managers to correctly build and execute promotions in all systems. ► Built an All-Inclusive Award-Winning platform that can adapt and export worldwide as part of a multi-disciplined team.

Preserving the smooth operation of the principal’s private home or estate. Applying strong analytic, communication, and management skills to act as a point of contact and gatekeeper for families. Maintaining complete oversight of estates, ensuring consistency of standards, procedures, property expenses, maintenance, and scheduling of household services while safeguarding confidentiality, discretion, and security. Supervise staff, outside vendors, and contractors. Additional projects and tasks as required. ► Managed homes in Laguna Niguel, CA, Laguna Beach, CA, Rio Linda, CA, Costa Mesa, CA, Naples, FL, Marco Island, FL, Ashburn, VA, Baton Rouge, LA

Remote

Provided revenue management technical support to over 9,700 managed and franchised hotels collaborating with Forecast and Total Yield Engineers to identify trends, profit opportunities, and communicate strategies to all stakeholders. Responsible for training newly hired analysts and hotel management leaders. ► Increased profit margins by up to 50% for over 400 hotels that were grossly underperforming on profit margin, educating hotel management to identify the correct competitive set.► Improved outage communication that impacted 250 managers, eliminating frustration and duplication of tickets while providing timely solutions. ► Designed a global ticket review consolidation process for forecast engineers that improved the speed of when tickets were closed, resulting in increased revenues for the hotels.► Developed a triage process for over 250 hotels protecting data that minimized errors, decreased queue, and expedited ticket closure from 10 business days to two business days, increasing the overall monthly count from 125 to 250 closed tickets.► Mentored and trained over 60 newly hired or promoted General Managers, Regionals, Revenue, and Sales leaders before entering their next assignment.► Designed a revenue management training and trained over 60 newly hired Junior Analysts and nine new Senior Analysts.► Identified viable mirror hotels for underperforming properties, provided in-depth market knowledge to engineers, and implemented strategies that increased revenues. ► Created a shared knowledge library that standardized information resources for analysts.

Santa Ana, California, United States

Hired to create and incorporate Revenue Management principles into the timeshare selling methodology. Led a team of 27 Revenue Managers responsible for increasing profitability by collecting and analyzing relevant preview inventory related information. Supported five preview call centers in three countries, 12 sales offices, and 16 resorts encompassing nine markets. Developed forecasting, demand, and inventory models that maximized the fluctuating inventory and enhanced revenue opportunities. ► Implemented Revenue Management principles and procedures that maximized inventory, increased closing ratios by 200% within the first year, reduced debt reduction by 90%, and marketing costs by 30%. ► Increased profits and reduced costs by implementing a market segment strategy that drove segments to the ideal properties during need periods maximizing inventory during high season. ► Managed the pre & post-opening for 12 resorts, hired and trained leadership teams integrating them into the revenue management and product supply inventory transition process. ► Researched and composed Project Economic Performance Forecasts presented to Mr. Bill Marriott that resulted in the approval of 10 other resorts for the MVCI portfolio representing approximately 14,000 keys. ► Scored top 5 in the annual Associate Engagement Survey consistently throughout the tenure. ► Named 2001 “Coach of the Year”.

Washington, District Of Columbia, United States

Accountable for the revenue management of nine downtown hotels, including four brands (Marriott, Renaissance, Courtyard, and Residence Inn), leading a team of six managers and five hourly agents. Achieved optimal inventory supply allocation of 3,000 group, transient, and contract rooms totaling $75M in sales annually. ► Completed over 20 Marriott Task Force assignments relating to revenue management and reservation systems for Ritz Carlton, Renaissance, and Marriott hotels.► Trained over 60 Revenue Managers throughout the company on group business strategies.

Washington, District Of Columbia, United States

Responsible for an annual budget of $32 million and managed a team of 13 reservation sales agents for this flagship property. ► Trained and mentored 17 agents that got promoted into Marriott sales positions. ► Converted over 20 Loews, Ritz Carlton, and Renaissance branded hotels into the Marriott brand.► Graduated from Dale Carnegie and became a Teaching Assistant within the brand for three terms.

Columbus, Oh Atlanta, Ga Springfield, Ma

Held advancing roles in hospitality management including Front Office Manager, Reservation Manager, and Catering Sales at Springfield Marriott, Gwinnett Place, and Marriott North Columbus. Sample accomplishments include: ► Managed both front office and reservation operations for this 300 room downtown hotel, including the successful conversion for both of these departments from a manual to an automated property management system.► Managed front operations including hiring and training during the pre-opening phase for Atlanta Marriott Gwinnett Place, a 300 room suburban property. ► Booked groups of 20 rooms and under and all associated rooms, meeting space, and catering needs. Sold all existing catering groups within the dessert and wine categories.