Debbie Dockery Email and Phone Number

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BUSINESS DEVELOPMENT REPRESENTATIVE/ SALES OPS & BUSINESS DEVELOPMENT MGR./DIRECTOR Develop and manage the overall sales operations and processes in support of a 15 member sales team and SVP of Sales. Accomplishments:• Achieved 127% and 156% in 2010 and 2011 and promoted to Manager of Business Development• Managed the Lead Generation Group and over-achieved annual goals for 2010, 2011, and 2012 receiving the President’s Circle of Excellence Award in 2013• Led the company’s community service projects and based on significant accomplishments with MUST Ministries honored with the 2012 Servant’s Heart Award• Reviewed and analyzed sales policies and business processes and developed, implemented, and trained the sales organization on expectations• Served as the company Salesforce.com Administrator, creating custom reports, managing sales campaigns, creating dashboards, and publishing results for senior management• Collaborated and provided input on developing a “Managed Variable Incentive Compensation Program” to drive a high-performance sales organization • Collaborated with Sales Leadership, Marketing, HR, and subject matter experts (SMEs) to develop an improved and customized sales training program• Consulted with IT and cross-functional team members on strategic projects to update sales systems and processes, developing and implementing the Customer Journey Process and the Buyer’s Journey Process and introduced the programs through PowerPoint presentations• Honored with the company’s “2017 Top Performer Award” for outstanding achievements

Responsible for improving Shared Services internal customer satisfaction and reducing call volume to the Contact Center while reducing cost.Developed and implemented a strategy for Tier 0 and web content for internal customersImproved internal customer satisfaction by 30% by root cause analysisReduced call volume to the Contact Center by 40% with process improvements and development of self service toolsConducted focus groups to improved internal teamwork, reduced hand-offs by 15%

Develop and implement general benefit policies such as Paid Time Off, Educational Assistance, Voluntary Benefits and Service Bridging.Manage day-to-day process for each general benefit policy.Responsible for completing Severance ERISA 5500 form for five severance policies.Develop and implement process for the Incentive Equity Plan for Change of Control for 20K pre-merger Nextel employees.Participate on HR Integration Team as general benefits SME.

Liaison for payroll, benefit, & compensation functions for 4,600+ employees at multiple sites.Audited & analyzed internal equity.Managed annual merit, bonus, & stock option process for 4600 employees Effectively managed the consolidation of the transactions team from three separate entities into one.Developed & analyzed reports for business leads regarding all aspects of payroll, benefits, and compensation.Managed, coached, and developed a team of 3 payroll/benefit coordinators at four sites.Effectively resolved escalated payroll & benefits issues.Collaborated with the HR Call Center team in assuring consistency & standardization across Call Center operations.Primary POC for Oracle/PeopleSoft related issues/training.Co-administrator for a company-wide (19,000 employees) recognition system.Member of Pay Practice Integration Team for Sprint-Nextel merger.Developed transactional processes for outsourcing 4100 Call Center employees.

Partnered with management on job openings, status of new hires and HR policies and procedures.Served as front line support for all payroll and benefits issues.Ensured client satisfaction and retention by filling open positions with qualified individuals in a timely manner.Generated offer letters; follow up on background investigations and drug screening results. Confirm start dates for all new hires. Communicate with applicant if background or drug screening was not successful.Processed and monitored workers’ compensation claims, and short/long term disability.Administration of FMLA, COBRA, ADA, and HIPPA.Managed employee relations’ issues.Resource to management on salary administration.Successfully launched 2 new Call Centers, including developing and implementing their payroll processes.

Duties included executive administrative support to the Customer Service Officer.Professionally represent the company as the first point of contact for callers and office visitors. Provided executive support Customer Service Officer.Answered phones (messages, paging, screening, etc.).Scheduled travel and handled meeting arrangements for Customer Service Officer. Resolved escalated customer concerns.Responsible for expense reports, confidential information, correspondence, mailings, etc.Maintained calendar for Customer Service Officer.Supported Human Resource function as neededPlanned and coordinated all employee events

 Provided executive support to the Area Vice President.  Resolved escalated customer concerns. Processed confidential correspondence. Supervised Administrative Secretary. Backup for Human Resource Assistant & other departmental secretaries. Chairperson for annual family picnic and holiday party committee. Coordinated meetings, travel arrangements, etc. Coordinated special projects which impacted all employees.