• Perform month end close process for 36 facilities with postings totaling in excess of $3 million• Communicate with 36 Medical Directors on billing issues, discrepancies, and customer complaints• Oversee offshore billing operations to make sure refunds, postings, and AR are completed accurately• Coordinate 8 new client start-ups since 2016, ensuring a smooth billing transition to Alteon Healthcare• Communicate with Availity (claims clearinghouse), Southerland (self-pay account management), and Medlytix (self-pay insurance confirmation) pertaining to billing operations• Supervise Call Center in Hudson office with a staff of 3-10 employees to support patients and carriers• Track daily incoming revenue of approximately $500K for 36 emergency room physician groups• Lead accounts receivable staff of 18 employees on payment posting and client follow-up, along with coordinating attorney requests for medical records• Conduct bi-weekly management meetings to review cash-flow, account issues, and target goals

• Reviewed 100+ refund requests from Quadex, reviewing patient insurance accounts, and provided findings to accounting team each month• Reconciled accounts on a provider hold from Quadex using Excel spreadsheets and databases, and communicated discrepancies back to Quadex • Audited accounts receivable over 120 days for 10 locations to ensure timely filing and revenue generation• Handled unapplied cash postings by reviewing postings and identifying appropriate account

• Built all GPMS month-end reports, including AR reports and RVU reports for 4 Client Service Managers• Updated all created reports after month-end close to provide Client Service Managers with accurate data• Supported 4 Client Service Managers by communicating with customers while managers were out-of-office* Worked for company when they were formerly named Summit Healthcare

• Ensured timely filing of claims and revenue generation of $4+ million, collaborating with staff of 14• Reviewed monthly postings for month-end close to guarantee balancing posting to lockbox reports• Handled approximately 40-50 patient complaints sent over from VP of Operations at hospitals• Provided data, requests, and issues to VP of Operations during monthly meetings* Worked for company when formerly known as Summit Healthcare

• Generated proper claims to ensure timely filings for any account receivable over 120 days old• Reviewed denials from insurance carriers for trends to identify errors that could be corrected• Managed all Workers’ Compensation accounts for accuracy before mailing• Completed special projects from Billing Manager, such as carrier research and issues with revenue