This position entailed contacting large and small businesses to get them to post their open employment positions on one of the 3 Employment Websites that Dominion owns (among many other sites and assets). EmploymentGuide.com, CareersInGear.com and HealthCareerWeb.com. We specialized in getting in good prequalified applicants for our client companies. We questioned HR Mgrs. on "what works for them, what challenges they face and what their most 'Difficult to fill' positions were". After I gleaned all of that information and hear what they had used before, I would help them determine the best way to use our employment websites to fill their positions, and also provide a way to quickly fill any needed positions for the rest of the year. Very heavy Customer Service and follow-up skills used in this position, and multitasking between new prospects, clients of account and those in the deciding process as well as any changes to their positions.

HMA serves companies that Self-insure, and in my position I explained benefits to their employees, assisted with billing issues, took calls from physician's and dental offices providing benefit information for client appts. We also made calls to other insurers to bridge benefits and determine which company was the primary insurer in situations of married individuals and children whose parents both had them insured. Understanding Medical & Dental terminology was an important part of this position as well as speed and superior customer service.

The biggest part of my job was to educate seniors and those nearing retirement about the Medicare options available to them, for their specific situation. This involved std. Medicare plans, Advantage plans and Part D Prescription programs. Every year, a couple months of training was required to catch up on the changes with Regence, AARP, United Healthcare and others as we represented all of their products. We also helps retirees with getting their IRA's and retirements funds out of their company's vendor and into safety where the stock market would not dwindle their life savings. I found that doing large seminars was far more desireable than seeing each person in their home. More people could get the information they needed. We would follow-up in their homes for more help upon request, which was usually the case. I provided Medicare supplement, Life Insurance and financial vehicles. This involved a some cold-calling and also leads provided by the company as well as advertising for seminars that I did on my own with a partner. Each year many of the same people would call us for a "tune up" to make sure their Drs. still took their plan, etc. Heavy customer service and problem solving involved.