Debbie Fish Email and Phone Number

Contracted work involved:Hotel renovation project co-ordination (pre-closure through to opening)Director representation (liaison with contractors and sub-contractors)Developmental training of hotel teams including creation of standard operating proceduresProcurement of OS&E and FF&ECo-ordination of building programme costsManagement of critical path processFreelance work included:Mystery guest auditing and reportingRestaurant and hotel food writing

Overnight inspections conducted to a full range of client hotels.Electronic reports for all hotel and restaurant visits collated and submitted weekly before deadlines.Hard hat advisory visits carried out with hotel owners prior to the establishment’s opening date.Face-to-face debriefs with chefs and General Managers at hotels and restaurants to establish AA ratings and awards.Conducted gap analysis consultancy visits to selected clients.Carried out mystery guest programme… Show more Overnight inspections conducted to a full range of client hotels.Electronic reports for all hotel and restaurant visits collated and submitted weekly before deadlines.Hard hat advisory visits carried out with hotel owners prior to the establishment’s opening date.Face-to-face debriefs with chefs and General Managers at hotels and restaurants to establish AA ratings and awards.Conducted gap analysis consultancy visits to selected clients.Carried out mystery guest programme visits to a variety of clients on a consultancy basis.Designed and co-ordinated face-to-face and telephone enquiry audits, specifically for the wedding market.As part of a team, developed and delivered bespoke training courses for clients on various topics including:• AA Quality Standards• AA Five Star Quality Workshops• AA Restaurant Academies• AA Rosette Academies• AA Housekeeping WorkshopsDay-to-day account management communicating at Director level.Self-management of own diary and weekly administration. Member of the judging panel for the Hotel Cateys Housekeeper of the Year Award 2011. Show less

Supported the role of National Development Manager with the account management and development of key clients whilst working to set monthly targets.Generated vacancies through new business development.Face-to-face and telephone interviews were conducted with candidates.Regular meetings and telephone contact with clients were made to obtain specific job briefs and to communicate details of candidates.

Analysed monthly statistics by UK location and created an action plan to counteract significant changes to bedroom night production.Checked and distributed over 1,600 establishment contracts per annum.Completed contracts were collated and checked for accuracy to meet brochure printing deadlines.Relationships were built and maintained with hotel General Managers, Proprietors and Directors, which enabled an overall increase in bedroom night statistics of 30% year on… Show more Analysed monthly statistics by UK location and created an action plan to counteract significant changes to bedroom night production.Checked and distributed over 1,600 establishment contracts per annum.Completed contracts were collated and checked for accuracy to meet brochure printing deadlines.Relationships were built and maintained with hotel General Managers, Proprietors and Directors, which enabled an overall increase in bedroom night statistics of 30% year on year.Completion of the written monthly board report detailing activities, meetings and successes. Show less

Through lapsed, new business and media research additional business was driven into the hotel resulting in an increase in hotel occupancy of 15% versus 2002 figures.I was responsible for creating the Sales & Marketing plans for 2003 and 2004 and setting up the 2004 accommodation budget.

As part of the national revenue team, I developed, implemented and evaluated effective standard operating procedures within group sales, reservations, reception and revenue management across ten hotels within the southern region.Each hotel reservations team was assisted in applying restrictions which maximised revenue through effective rate control.Hotel sales teams were developed with an emphasis on the training of Revenue Managers in order to achieve and exceed revenue and sales… Show more As part of the national revenue team, I developed, implemented and evaluated effective standard operating procedures within group sales, reservations, reception and revenue management across ten hotels within the southern region.Each hotel reservations team was assisted in applying restrictions which maximised revenue through effective rate control.Hotel sales teams were developed with an emphasis on the training of Revenue Managers in order to achieve and exceed revenue and sales targets.On property, as Sales Manager I initially oversaw the department of three members of the team including the Reservations Manager, Conference & Banqueting Sales Manager and Conference Co-ordinator.I developed, maintained and penetrated local, regional and national accounts which guaranteed market share for the hotel. As a result, the hotel achieved an increase of 66% on local corporate accounts together with a shift in market share by 14%. I assisted the Revenue Manager in writing the budget and Sales & Marketing plans for 2003 and 2004. Show less

I worked on various training projects for clients including, DX Communications, Select Service Partner, Forte Hotels Limited and DeCA, (Defence Commissary Agency-American Government funded retail units).Design and delivery of training courses for up to 50 delegates and the creation of documentation such as training manuals and delegate workbooks.For all clients, I project managed, co-ordinated and provided reinforcement for their employees during the cutover period from their existing… Show more I worked on various training projects for clients including, DX Communications, Select Service Partner, Forte Hotels Limited and DeCA, (Defence Commissary Agency-American Government funded retail units).Design and delivery of training courses for up to 50 delegates and the creation of documentation such as training manuals and delegate workbooks.For all clients, I project managed, co-ordinated and provided reinforcement for their employees during the cutover period from their existing system to their new ‘Y2K’ compliant computerised system.In house project planning of rollout such as training course dates, ‘live’ dates and training analyst scheduling. Show less