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• Interpret customer requirements and ensure changing needs are met whilst maximizing company resources and staying within corporate guidelines.• Developed systems to ensure all customers’ needs are communicated effectively to all interested parties: customers, production planners, account managers, with all information necessary to manage customers’ requirements against production, shipment and inventory (PSI).• Work closely with account managers to optimize service delivered to customer and facilitate inter-departmental communication to effectively provide customer support.• Responsible for ensuring orders are entered accurately and in a timely manner in SAP. When necessary troubleshoot issues regarding inventories, transportation, etc.• Manage customer inventory to proactively prevent the production of, or reactively reduce inventory.• Made to order planning - ensuring parts are available for on time and in full delivery to customers.• Ability and willingness to act as back up for all customer service representatives.• Planned and conducted staff training with an emphasis on Excel.• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.• Set up and maintain a glass sample room to ensure samples are sent and tracked to current and prospective customers.

Worked within the materials group. Role included• Raw material planning, buying, and communications with relevant suppliers• Full range of purchase order transactions including the procurement of items through the internet.• Processed all paperwork such as purchase order requisitions, buy cards, and e-procurement orders.• Worked with all function groups to ensure materials were ordered and planned in a timely manner.• Maintained material related metrics, updated Excel spreadsheets for component purchase planning• Helping to maintain files, including purchase orders, raw material specifications and other relevant purchasing histories.• Managed and reviewed supplier performance.

Occupational Health & Wellness (OHW)Supported OHW with all administrative support which included calendar maintenance, preparing expense reports, ordering office supplies, maintaining medical records filing system, co-ordination of travel arrangements for senior staff.Created departmental forms, fliers, presentations and training materials, by using Word, PowerPoint, Publisher.Prepared quarterly reports by collecting, collating, and compiling dataProvided orientation and training for administrative staff in the department.Arranged and hosted meetings, both on line and in person for executive and senior staff.Ensured all colleagues were compliant with the OHW Guidelines, for medical review and follow up.Designed and launched web based application for use by all staff on site.Revised and updated all standard operating procedures for Department.Received Individual Achievement Award for meeting and exceeding department goals.

Global Systems Implementation and Support for Occupational Health Management (OHM) SoftwarePart of a team (with members based primarily on the East Coast) assigned to develop and redesign the OHM Database based on user group requirements, this included the integration of sites to the Enterprise OHM System, The integration process included: data tidy up, data conversion, exports, imports and training of all users. Design and creation of new reports defined by users.Provided technical support to a user group consisting of 6 sites in North America this included: account security for global system, maintaining a library of scheduled reports and ensuring compliance with the handling of sensitive information requirements, Imported data from external systems into the Enterprise OHM System, Exported data from Enterprise OHM System in order to provide sites with data trends as requested, ensuring data integrity following weekly data import.

Designed and maintained the OHS intranet website.Redesigned the OHS database, to provide all statistical data required to ensure compliance with Corporate GuidelinesDeveloped an automated system with a web based questionnaire for direct data transfer into databaseDeveloped a quarterly report which included analysis of OH activities and sickness absence data.Audited Policies and Procedures. Devised an indexing system in order to ensure ongoing review of updated documentation.Delivered a series of training sessions for all EHS staff members to develop software abilities, including the implementation and use of Livelink.

CITEPart of a team of 6 that provided phone support to a client base of approx 3,500 PC users.

with responsibilities for all admin tasks required within the Department and line management responsibilities for the secretarial and admin staff.Developed and implemented new medical database.

Supported Consultantant Psychiatrist and team in community based facility in Central London.

Provided comprehensive administrative service to the Director and team of community nurses.Implemented and managed computerized database, trained other staff in its use.; Secretary to all Nursing Staff within Psychiatric HospitalGained an insight into the setting up and smooth implementation of policies.

Agency staff member for a number of London Hospitals and as a secretary for a litigation solicitor