Debbie Grube Email & Phone Number

Dallas, Texas, United States

• The “Voice of the Field” for business wireline and wireless teams acting as a SME to anticipate sales needs, manage expectations, effectively communicate launches, and ensure operational readiness for all initiatives..
• Prepare and deliver engaging sales executive review decks, providing updates on key projects and including a calendar review of upcoming projects. Ensure issues, concerns and questions addressed.
• Review and help craft impactful weekly sales bulletins for wireless and wireline frontline for project accuracy and positioning.
• Review and advise project teams on segment needs for execution by consulting on readiness and communications plans.
• Create and maintain an effective and efficient communication method across all levels of the organization, including senior leadership.
• Manage continuous improvement of processes and tools to enable the team to deliver value to the reps, customers, and business.

• In a Go To Market organization, created project plans and project documentation for the working team, stakeholders, and senior leaders. Provided program and project management support for promotional launches within.
• Partnered with cross functional teams to identify opportunities to deliver exceptional customer and rep experiences for launches.
• Created and communicated business updates to the working team, stakeholders and senior leaders.
• Coordinated launch day support activities to include war rooms and monitoring front line feedback and issue resolution.
• Managed relationships with key stakeholders and forged cross-functional partnerships.

• Owned small business program execution end to end; beginning with pre-launch strategy, IT requirements, Billing and post-launch After Action Reviews. Worked multiple projects simultaneously.
• Collaborated with key stakeholders with guidance and suggestions regarding the overall program strategy to ensure the best customer and representative experience delivered.
• Facilitated kick-off and lead weekly project team meetings to socialize key project information/status.
• Managed project workbook with project description, open actions and issues, team list, workarounds and lessons learned including a 350-line excel project plan to ensure accurate and on time delivery per project.
• Identified project risks & contingency plans
• Pre-Launch Activities included in preparing teams for launch: Coordinate Channel Launch Activities, Executive Communications, Deliver Channel Service Alerts with screen shots and M&Ps and Host Go/No Go call

• Included GTE Retail Markets and Verizon experience.
• Established project teams to launch new products within the consumer sales segment.
• Assisted in identifying solutions to solve issues involving systems and processes across Verizon.
• Maintained a master project plan/workbook per project, action/issues log and other documents to drive team work and focus across departmental lines.
• Managed 12-15 projects simultaneously with 25-100 team members per project.
• Utilized Word and Excel extensively.

• Worked at the GTE CLEC (Competitive Local Exchange Carrier)
• Facilitated team meetings to document business requirements and process flows for assigned projects.
• Proactively identified issues, process gaps and details for completed requirements.
• Created a "library" of Visio processes per the CLEC product manager specifications.