Debbie Grube Email & Phone Number

Dallas, Texas, United States

The “Voice of the Field” for business wireline and wireless teams acting as a SME to anticipate sales needs, manage expectations, effectively communicate launches, and ensure operational readiness for all initiatives. Partners with teams to identify opportunities to deliver exceptional rep and customer experiences.• Prepare and deliver engaging sales executive review decks, providing updates on key projects and including a calendar review of upcoming projects. Ensure issues, concerns and questions addressed. • Review and help craft impactful weekly sales bulletins for wireless and wireline frontline for project accuracy and positioning. • Review and advise project teams on segment needs for execution by consulting on readiness and communications plans. • Create and maintain an effective and efficient communication method across all levels of the organization, including senior leadership. • Manage continuous improvement of processes and tools to enable the team to deliver value to the reps, customers, and business.• Promote and participate in continuous improvement of processes and tools to enable teams to deliver more value.• Co-Lead Field Sales calls to socialize impacting projects and topics and to strengthen the field understanding and comfort level. Follow up after calls includes communication with link to Q&A, meeting presentation and recording. • Assist in high priority and confidential projects by collaborating to create and reviewing materials developed for sales rally field calls and executive reviews. • Be a trusted and valued business partner who is dedicated to ensuring the best experience for our employees and customers, representing those interests at all times, including appropriate handling of confidential information. • Utilize surveys, focus groups and employee tools to obtain feedback regularly on key initiatives from frontline teams and cross functional teams. • Ensure learnings are documented and incorporated into future projects.

• In a Go To Market organization, created project plans and project documentation for the working team, stakeholders, and senior leaders. Provided program and project management support for promotional launches within the business wireline organization including strategic offers for Fios and Business Internet. • Partnered with cross functional teams to identify opportunities to deliver exceptional customer and rep experiences for launches. • Created and communicated business updates to the working team, stakeholders and senior leaders. • Coordinated launch day support activities to include war rooms and monitoring front line feedback and issue resolution. • Managed relationships with key stakeholders and forged cross-functional partnerships.

• Owned small business program execution end to end; beginning with pre-launch strategy, IT requirements, Billing and post-launch After Action Reviews. Worked multiple projects simultaneously. • Collaborated with key stakeholders with guidance and suggestions regarding the overall program strategy to ensure the best customer and representative experience delivered. • Facilitated kick-off and lead weekly project team meetings to socialize key project information/status. • Managed project workbook with project description, open actions and issues, team list, workarounds and lessons learned including a 350-line excel project plan to ensure accurate and on time delivery per project. • Identified project risks & contingency plans • Pre-Launch Activities included in preparing teams for launch: Coordinate Channel Launch Activities, Executive Communications, Deliver Channel Service Alerts with screen shots and M&Ps and Host Go/No Go call • Post Launch Support included: Hosted channel war room - managed issues log, worked issues thru to resolution, provided executive updates and participated in testing output reviews. • Participated in requirement sessions to assist with clear fully documented requirements and billing displays. • Participated in IT Launch Day Testing Support meetings to determine if field communications and/or workarounds are needed. • Reviewed program sales to ensure objectives met and executive teams provided status as needed. • Facilitated After Action Reviews (AAR) and incorporate learnings for future projects Track project success post launch.

Included GTE Retail Markets and Verizon experience. • Established project teams to launch new products within the consumer sales segment. • Assisted in identifying solutions to solve issues involving systems and processes across Verizon. • Maintained a master project plan/workbook per project, action/issues log and other documents to drive team work and focus across departmental lines.• Managed 12-15 projects simultaneously with 25-100 team members per project. • Utilized Word and Excel extensively.

Worked at the GTE CLEC (Competitive Local Exchange Carrier) • Facilitated team meetings to document business requirements and process flows for assigned projects. • Proactively identified issues, process gaps and details for completed requirements. • Created a "library" of Visio processes per the CLEC product manager specifications.