Content Marketing Manager for Corporate Legal, Public Sector, FED, and SLEDCross-Functional Team Collaboration: Work with Demand Generation, Product Marketing, Design, SEO, PPC, senior leadership, creative agencies, and vendors to deliver campaign content needsContent Creation and Editing: landing pages, webpage content, whitepapers, guides, infographics, eBooks, blogs, video scripts, ad copy, executive talking points, social media content, event abstracts, newsletters, email outreach, nurture copy, and anything else requested from contentChatGPT, Aprimo Digital Access Manager, Asana, MS 365, Klue, Canva

Digital Marketing Strategist at Systemware • Responsibilities included the collaboration of Marketing campaign strategy, lead generation, content creation, email marketing, automation, paid advertising, and social media• Lead Marketing content writer and editor for company web content, newsletters, articles, blogs, magazine publications, whitepapers, case studies, and Webinar scripting • Marketing team coordinator for tradeshows and Sales events• Social Media Manager for company pages on Facebook, LinkedIn, Twitter, and Instagram. Responsible for the complete management of all company social media accounts, including strategy, writing, scheduling, publishing, monitoring, and interacting with other industry professionals• Vendor relationship manager for AIIM, HubSpot, KMWorld, and CIO• Experience using Wordpress, Pardot, Hubspot, Canva, Adobe, and Microsoft Office suite (Word, Excel, PPT, Outlook, Teams)• Provided proofreading and content editing suggestions for Marketing and Sales collateral including proposals, Sales decks, and demos• Served as a member of the AIIM DFW chapter (Association for Intelligent Information Management)

Quality Assurance Analyst at Systemware providing Enterprise Content Management (ECM) for various industry verticals including Finance, Retail, Healthcare, and Insurance.• Responsibilities included planning, developing, and implementing test plans, use cases, and test scripts to provide continuous improvement in the quality of products and support• Conducted testing on various software applications, operating systems, and relational database management systems • Worked collaboratively with the Technical Support and Development teams to ensure all products functioned properly, efficiently, and as designed• Reviewed technical documentation for accuracy and user expectations• Provided 24x7 customer support as a QA on-call analyst

Technical Support Specialist supporting Systemware's Enterprise Content Management (ECM) suite of product offerings• Responsible for strengthening customer relationships, adhering to Service Level Agreements, and maintaining the highest level of company integrity while providing technical support directly to customer product administrators • Initiated customer support tickets and enhancement requests• Conducted research and gathering of key information to diagnose customer issues• Performed problem setup and tests, troubleshooting, analysis, and follow through of customer support issues• Worked closely with the Level 2 Technical Support, Development, QA and Tech Writing teams to resolve customer issues in a timely manner• Provided 24x7 customer support as a Technical Support on-call specialist

Software Engineer responsible for supporting Sprint’s accounts receivable, write-off recovery, collections, and customer invoicing systems • Planning, analysis, and development of programs to meet project specifications in addition to troubleshooting, diagnosing, and making changes to existing code to resolve support issues in a live production environment• Served as a representative for the Sprint Value of Excellence program • Provided 24x7 technical support as an on-call programmer/analyst