Process Excellence Manager
- Spearheaded cost reduction and team efficiency for the client implementation team, including coordinating business process mapping and improvement sessions with internal stakeholders.
- Identified bottlenecks and streamlined Relaunch Process, reducing project lifecycle from 100 days to 45 days.
- Analyzed forecasting and performance reporting data to automate communications procedures to reduce friction for account managers during client onboarding.
- Collaborated with leaders to develop process maps and reporting templates for cross function use.
- Executed client onboarding following successful project launch, bringing value to +175,000 new members.