Responsible for the development and delivery of company-wide learning for more than 850 employees. Includes 125 store locations, manufacturing optical facility and the corporate headquarters. Top priorities in 2019: Compliance Training, Onboarding for (Associates and Employed Doctor's of Optometry) and the Customer/Patient Sales and Service Experience. Collaborate with the Executive Leadership Team specifically the VP of Operations and VP of Professional Services. Build strong relationships with key stakeholders to determine best practices, goals, timelines and execute strategies to support business initiatives to deliver desired results.

Share a clear vision and create strategic plans to drive sales, service and profit. Lead, support and inspire a team of nine regional managers and three training professionals to drive for operational excellence, develop talent and deliver an exceptional customer and patient experience in 117 retail optical locations. Develop a roadmap for learning and development needs and delivery methods.

Not-For-Profit Healthcare Inspire 60+ team members to provide exceptional customer service and achieve operational excellence on a daily basis. Consistently drive and execute customer service strategies and corporate initiatives while coaching and developing talent. Collaborate with key stakeholders, constantly and measurably improve overall customer service results, processes, and operations.

Program assessment, design, development and implementation of end to end learning solutions to innovate, enhance and drive employee retention and leadership effectiveness to achieve business objectives. Lead high caliber teams to provide a robust onboarding experience, world class learning and development, succession planning, leadership development, strategic planning and overall collaboration with key stakeholders to exceed company goals within the organization.

Non-Profit AssociationStrategic planning, drive overall fiscal performance, grow membership, promote career development with quality education, influence legislation favorable to the multi-family industry, secure annual sponsorships, event planning and coordination of volunteers at several levels of the industry, and collaboration with key stakeholders/board of directors by building strong trusting relationships.

Supported over 400 store locations in North America. Partnered with the VP of Target Optical, three Regional VP's, Regional Managers and the Optometrists in store locations.

Responsible for training and development needs for over 5,000 stores in North America at LensCrafters, Pearle Vision, Target Optical, Sears Optical, BJs Optical and Sunglass Hut. Led eight Manager's of Field Development and 29 Field Performance Consultants/Trainers to improve overall coaching and consultive selling behaviors to exceed company goals and overall customer satisifacation. Also responsible for planning and executing the Annual Leadership Summit for over 1200 leaders.