➤ Worked effectively as a strengths-based coach and leader for a team of four Market Operations Leaders and 25 Market Operations Analysts in the Pacific Northwest Region.➤ Spearheaded the successful and smooth operations of 294 retail branches across three states in the Pacific Northwest Region, while ensuring effective communication at the senior level on updates, changes, trends, and risks.➤ Provided high-level operational guidance and support to Executive Leaders, including advice… Show more ➤ Worked effectively as a strengths-based coach and leader for a team of four Market Operations Leaders and 25 Market Operations Analysts in the Pacific Northwest Region.➤ Spearheaded the successful and smooth operations of 294 retail branches across three states in the Pacific Northwest Region, while ensuring effective communication at the senior level on updates, changes, trends, and risks.➤ Provided high-level operational guidance and support to Executive Leaders, including advice on Human Resources & Legal related issues.➤ Collaborated with other departments, vendors, and regions in addressing branch and customer issues with timely follow-up and in developing and applying resolutions to executive-level complaints.➤ Served as Senior Agile Advisor for companywide operational initiative; Goal Setting, Pandemic Resource Guide, and better ways of working Operational Improvements. ➤ Steered risk mitigation efforts (AML, BSA, OCC, FARB, CFPB, and GLBA). ➤ Managed operational logistics of Physical Asset Optimization – Branch remodels, new branch opening, and branch closures/consolidations. Led consolidation of 47+ branches with more than 30,000 safe deposit boxes across three states in the fall of 2020.➤ Made a significant contribution to the bank-wide development and enhancement of procedures, processes, goals, systems, and training. Show less

➤ Successfully Led a team of 15 direct reports and 75 indirect reports, supporting 300 branches in operational excellence across six western states. Achieved year-over-year Top Tier performance. ➤ Conducted comprehensive review, investigation, documentation, and communication of key risk areas, involving audit, loans, losses, compliance, legal, human resource, as well as internal and external fraud.➤ Efficiently handled the preparation of reports and presentations that outlined… Show more ➤ Successfully Led a team of 15 direct reports and 75 indirect reports, supporting 300 branches in operational excellence across six western states. Achieved year-over-year Top Tier performance. ➤ Conducted comprehensive review, investigation, documentation, and communication of key risk areas, involving audit, loans, losses, compliance, legal, human resource, as well as internal and external fraud.➤ Efficiently handled the preparation of reports and presentations that outlined findings, explained risk positions, or recommended changes while developing contingency plans and documents for crisis management.➤ Facilitated the training, development, motivation, and empowerment of branch, district, and region employees.➤ Functioned effectively as an advisor for new hires, HR-related issues, accountability, and legal cases, while supervising the deployment of monthly coaching and performance reviews with the Operations Team in the region.➤ Addressed and escalated service issues and other sensitive complaints, while providing backup in managing branch operations as needed in absence of the assigned Region Manager. Show less

➤ Worked as an effective leader for seven direct reports, covering two districts and more than 60 branches in California and Northern Nevada. ➤ Managed overall operations including administration of full-time equivalent (FTE), branch scheduling, customer service scores, and customer complaints.➤ Performed assessment, documentation, and proper coordination of key risks on audit, loans, losses, compliance, legal, as well as internal and external fraud in different assigned branches across… Show more ➤ Worked as an effective leader for seven direct reports, covering two districts and more than 60 branches in California and Northern Nevada. ➤ Managed overall operations including administration of full-time equivalent (FTE), branch scheduling, customer service scores, and customer complaints.➤ Performed assessment, documentation, and proper coordination of key risks on audit, loans, losses, compliance, legal, as well as internal and external fraud in different assigned branches across the district.➤ Managed expanded Human Resource duties including interviews, onboarding, investigations, and payroll processing.➤ Spearheaded the successful mitigation of operational risk through the deployment of standard processes and procedures.➤ Demonstrated exceptional performance by receiving multiple awards in risk mitigation. Show less