Authorized to work in the US for any employerSummaryA professional with one and half years of experience as a Legal Production clerk and a professional with over 17 years of experience as an insurance claims adjuster and examiner, who is an effective team member with excellent written, verbal, organizational, and analytical skills with strong attention to detail. Possess strong interpersonal skills and the ability to identify, investigate and resolve issues in a professional manner. Other abilities include superior customer service and prioritization skills.Work experienceLegal Production Clerk/Order AssemblyCompex Legal Services - Philadelphia, PANovember 2021 to PresentProduction Specialist: Fulfills client requests to ensure accuracy, timely completion, and the overall satisfaction of the client in all areas.Essential Duties:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must spend over 50%of their time on these duties.Process incoming physical and digital records.reviews documents for quality and remediates as appropriate.Prepares records for processing and deliveryCoordinates efforts with other departments to handle client issuesEnsures that orders are documented accuratelyProvides management with daily total on all work completed and provide explanation on any backlog.Additional Duties:Other duties and special projects as assigned.Order Assembly:Document an put together Court packets, Location Packets, and Counsel packets to be mailed out on a daily basis also mail out checks.

* Maintain a clean, neat organized and safe work environment * Clear and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards * Keep floor clear of debris and spills * Perform all duties in accordance with Local, State and Federal regulations as they pertain to the Front-End operation * Perform all duties in accordance with Company rules, policies, safety requirements , and security standards and all Local, State and Federal health and civil code regulations. * Perform duties in accordance with QA hand washing standards and use disposable gloves when handling unpackaged foods * Greet all Customers and provide them with prompt, courteous service and assistance * Understand operation of cash register and follow all cash handling procedures * Accurately identify and scan product under correct department (when necessary) * Dress and groom according to Company policy, including uniform, name badge and hat or hair net restraint requirements. * Process all forms of payment (I.e. cash, credit, checks, EBT, WIC, Rainchecks, Coupons, vouchers, gift cards, etc in accordance with Company quidelines.

· Ticket incoming merchandise to be distributed to all Marshalls store locations.· Load pallets with boxed and ticketed merchandise to be stored in the warehouse for distribution.· Move loaded pallets for holding with pallet jack.

Review spreadsheet and notify the employee’s supervisor that the employee has been out of work on Workers Compensation for six months and they need to issue a Replacement letterReview spreadsheet and notify employee’s supervisor that the employee has been out of work and on Workers Compensation for one year or more and need to issue a Termination letterSetup new files on employee’s on Workers Compensation who return to work in the Early Return to Work Program Issue Restoration letter to payroll to have the employee’s sick, vacation or personal time restoredObtain employee’s wages for lost time Workers Compensation Claims and give to handling adjusterOpening and date stamping all incoming Workers Compensation mailFiling closed Early Return to Work files when employee’s return to work full dutyAnswering incoming calls and transferring them to the appropriate handling adjusterAdding approved lost time Workers Compensation claims into LeaveSource

Obtained Medical Certification for data entry in the LOA software Interacted with various teams, vendors and physician offices to ensure necessary information is properly obtained and documented in compliance with Federal and State regulations and policies of UPHS Communicated disability processes to employees Reviewed, organized and identified incoming and outgoing mail and faxes for processing Prepared pdf files of fax communications for submission to LOA administrators Partnered with co-workers on projects Maintained recordkeeping system in accordance with department standards Triaged calls as needed Provided support to Disability Management team Developed and managed a system for following up on employee inquiries Served as WC LOA Coordinator back-up

Managed Pennsylvania Workmen’s Compensation claims for the University of Pennsylvania Health System Reviewed injury reports and claims to determine whether claims would be accepted Initiated contact with employers, employees and physicians to investigate injuries Solicited wage information from employers and issued appropriate state forms accordingly Recommended surveillance and/or independent medical claims when appropriate Served as a primary contact during claims review process Reviewed and approved medical bills for accepted injuries Worked with light duty employees under the Early Return to Work Program Documented all communication Maintained case files; reviewed and approved for closure

Managed Workman’s Compensation claims for Pennsylvania and New Jersey Reviewed injury reports and claims Initiated contact with employers, employees and physicians to investigate injuries to determine whether claims would be accepted/rejected Solicited wage information from employers and issued appropriate state forms accordingly Recommended claims for settlement, surveillance and/or independent medical claims when appropriate Served as a primary contact during claims review process Updated diary on a daily basis Processed approximately 100 lost time claims Maintained case files; reviewed and approved for closure

Managed Workman’s Compensation claims for Pennsylvania, New Jersey, Maryland and Florida Reviewed injury reports and claims Initiated contact with employers, employees and physicians to investigate injuries to determine whether claims would be accepted/rejected Solicited wage information from employers and issued appropriate state forms accordingly Recommended claims for settlement, surveillance and/or independent medical claims when appropriate Served as a primary contact during claims review process Documented all communications Processed approximately 160 lost time claims per month with a high closure ratio based on return to work statuses and litigation claims