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Team Leader responsible for the new business prospecting team- targeted to arrange appointments to provide alternative quotes.• Coaching/Training/Performance management and planning- Ensuring Daily/Weekly/Monthly targets are achieved• Implementing new campaigns• Sending campaigns through Salesforce/Ardent mail/monitoring the sucess• Reporting weekly/monthly to the management and Directors • Prospecting- arranging appointment for the Directors • Weekly/Monthly management meetings

Promoted in 2012, managing a team of 8 CDM’s, and responsible for over £3M of existing customer spend (B2B), while still maintaining my own client base.• Achieving or exceeding targeted revenue for LexisNexis Online products as agreed with the Customer Group Head and / or other members of the management team through approaches such as• Maintaining Lock down or up-selling existing online customer spend. • Monitoring and understanding online usage patterns for accounts within the Customer Group and identifying risks/opportunities and training requirements• Coaching/guiding team members, performance managing and planning• Working with the Customer Group Heads overseeing day-to-day activities of the telesales operation to ensure that all Telesales Executives are appropriately focused on delivering the key responsibilities of their roles.• Keep the CRM system up to date at all times, ensuring data integrity is maintained • Contribute to the development of and implementation of marketing initiatives to increase the awareness, purchasing and retention of our online services

Account Development Manager Responsible for increasing revenue from existing Clients within the customer group, through high quality Service Management, resolving day-to-day operational and customer issues • Looking after a personal portfolio of 180 existing customers • Regular servicing of existing client base to establish ongoing needs and maintain renewals • Achieved and exceeded targeted revenue for LexisNexis products £30K per team member • Onboarding of new subscribers – involving understanding their specialities – ensuring they are taking the right content • Identifying up-sell/cross sell opportunities to increase penetration at optimal pricing of multi-year multi-format • Monitoring and understanding online usage patterns for accounts within the Customer Group and identifying risks/opportunities and training requirements – information disseminated to customers to help them understand the market - MI reports produced for sales and senior team • Built strong relationships with key decision makers and influencers at each organisation • Coordinate ongoing training requirements for customers and team

: Dealing with cancellations, queries from all UK customers.

Promoted and assigned additional responsibility for monitoring team performance, coaching and managing team in Managers absence

Based in a very busy team of 10 tasked with handling inbound sales and customer enquiries generated by the website and national advertising