Debbie Nelson Email & Phone Number

Greater Seattle Area

Greater Seattle Area

Projects: Software implementation and data migration for Home Care ServicesUpgrade to the Transplant Record Database applicationsContract Management RemediationEmail filtering enhancementsRequest for Information (RFI) management for Identity Management solution• Interviewed managers to determine user roles and develop security access approach for users of the new Home Care Services system – CareTend• Mapped and migrated legacy data to the newly implemented system• Tracked issues to resolution; managed the HL7 integration from EPIC to CareTend for transfer of Patient Demographic information and the EDI interface from CareTend to McKesson for direct shipment of patient orders• Redefined business process and mapped to new system workflow for future-state patient service and revenue cycle charge generation• Change Management and Communication Management for enhanced email filtering impacting the entire user base,

Support and manage multiple work streams for the Alaska Airline Employee Travel team as part of the larger Virgin America integration/merger with Alaska Airlines.• Managed multiple work streams for the Employee Travel team as part of the larger Virgin America Integration/Merger with Alaska Airlines.• Created and managed to a detailed, integrated plan for the multiple phases and work streams.• Developed a high level overview representative of the work and status for socializing and reviewing with leaders.• Worked cross functionally with IT Project Manager, HR PMO and Business teams to plan and resource the phased implementation in an Agile environment.• Tracked milestones, risks/issues and decisions for web tool enhancements that enable all employees to utilize their travel privileges.

Greater Seattle Area

Projects are listed below

Greater Seattle Area

Managed the deliverables, project team, budget, and vendors for the Campaign Management systems integration in a large multi-phased program launch in a very dynamic environment.• Managed cross-functional team and vendors through all aspects of project lifecycle and integration work. Project utilized a combination of agile and waterfall methodologies.• Created strategic roadmap, integrated project plan, dependencies, and critical path coordinating with internal teams and outside vendors for several workstreams with multiple phases. Developed and executed SOW for vendors. Integrated workstream plans and dependencies with overall program master schedule and budget. • Hired project team members, assigned roles, mentored and coached.• Responsible for on-going communications with multiple levels of executive, program, and customer stakeholders. • Proactive risk and issue management and mitigation.• Developed strategic roadmap for post deployment upgrades and maintenance.

Greater Seattle Area

Managed the deliverables for three workstreams in support of identifying, documenting, and improving business processes: Process Redefinition, Process Improvement Workshop, Workflow/Intake Simplification • Responsible for helping teams identify intake process improvements and implemented new workflows in JIRA. Defined and communicated best practices.• Standardized process flows using a common template. Reduced number of process documents from 78 to 41.• Reported process flow documentation status and provided strategic recommendations to leadership.

Greater Seattle Area

Provided input to the development of the program structure for large, high visibility cross-functional eCommerce project and provided project management support for the kickoff phase.• Conducted work stream kickoffs to communicate scope and goals of project for each team and defined roles and responsibilities and desired communication cadence.• Created major work stream integration plan, dependencies, and critical path oversight.• Developed and implemented cross-functional communication plan and executive status reporting.

Greater Seattle Area

Managed the delivery of financial accounting requirements to support and assist the business teams with the design and launch of new products and offerings impacting the global accounting organization.• Responsible for the successful implementation of the accounting requirements for the geographic expansion of digital content sales with significant revenue impacts for the business.• Coordinated cross-functionally with the financial, legal and compliance teams to ensure all requirements are documented, integrated into the test plan and tested. • Responsible for the coordination with the accounting teams in Europe, Japan, and other locations to establish strong communications for new business launches ensuring that best practices were identified, implemented, and followed.

Greater Seattle Area

Led the creation, coordination, and implementation of the intake process for reporting requests for a retail technology group.• Organized and prioritized backlog of requests and set up schedule for prioritized work to be addressed. Established ongoing communications with requestors for visibility to work schedule. • Reduced reporting request backlog and managed relationship with BI development team to ensure realistic delivery schedule. • Streamlined sharepoint intake site for ease of use and stakeholder visibility.

Greater Seattle Area

Client was looking to expand the marketing capabilities on customer mobile devices. Led the CRM capability team on the cross-functional project to enable the new marketing channels on mobile devices, including integration with existing marketing channels and CRM systems.• Responsible for the successful implementation of a new marketing channel with significant revenue impacts for the business.• Managed cross-functional team through all aspects of system lifecycle development.• Created and executed test plans.• Developed innovative processes and training for Campaign Managers to capitalize on the investment made in this new channel. • Responsible for heavy coordination and mediation between business, engineering, and IT team members and stakeholders.

Greater Seattle Area

Led the Customer Marketing business team in the development and implementation of a system to support the customer retention initiatives. • Played a critical leadership role in the successful delivery of a multi-phased project which allowed the customer to retain +50K customers a month.• Managed vendor relationship throughout the project, including SLA definition, contract management and administration. Vendor was east-coast based, requiring an adaptive approach to communication. • Identified and documented current business processes, completed gap analysis and developed new to-be processes to align with new technology.

Greater Seattle Area

Managed the client relationship with several key vendors for the conceptual development and implementation of a customer loyalty program.• Successfully delivered project on-time and on-budget.• Responsible for vendor and agency oversight to ensure collateral met client’s high standard of excellence.• Cultivated and managed strong working relationships with external agencies and vendors.• Facilitated cross-functional business team working sessions to define and document new business processes to support program.

Sr. Project Manager – T-Mobile, Acquisition Customer CommunicationsManaged all aspects of communications related to the acquisition of a newly acquired customer base. Developed and executed communication strategy, ensuring alignment with key vendors and enterprise stakeholders. Communications were both legal and marketing in nature, and time sensitive. All communications were delivered in both English and Spanish versions. Worked closely with vendor to develop microsites which provided additional information about the client and their product and services as well as upcoming client events to the newly acquired customer base.

Led analysis effort and worked closely with the project manager to implement changes to a Marketing and Customer Relationship Management (CRM) system. The project scope included integration of customer profile data into several customer-facing operational systems, as well as downstream to an enterprise data warehouse and campaign management data mart.

Supported multiple project initiatives as a functional analyst, including the redesign of the client’s website, paperless billing initiative, and an upgrade to a web marketing tool. Performed analysis and created project documentation including Use Case Functional Specifications, Test Cases and Production Support Documents. Facilitated projects through all aspects of systems development lifecycle. Provided testing support for the client website redesign.

Successfully supported the client on several billing system projects including a new product launch, billing reconciliation reporting for Sarbanes-Oxley (SOX) compliance, and incorporation of new discounting methods.

Greater Seattle Area

Managed the implementation of a web-based Product Data Management tool working closely with the business and technical teams as well as the software vendor. • Re-engineered and documented business processes for seven functional areas improving efficiency.• Managed technical team consisting of developers, system architects, vendors, and contractors in the customization of the PDM (Product Data Management) software, integration with CAD and ERP applications, and the conversion of data from the legacy system.• Directed cross-functional project team, which encompassed work across multiple disciplines including Change Management, Document Management, Engineering, Supply Chain, Configuration Management, Document Control, and Information Technology. • Implemented a change management strategy for the projects ensuring conformance to project budget.

Greater Seattle Area

Delivered multiple projects in support of the initial conversion and launch of the billing and customer care system to a customized version of a vendor’s application on a client-server UNIX platform. • Managed cross-functional teams through all aspects of system lifecycle utilizing internal project methodology.• Developed and managed the internal change control process and coordinated activities and priorities with vendors and contractors enforcing contractual obligations.

Greater Seattle Area

Responsible for development, support and coordination activities related to the Messaging Billing and Customer Care System. Lead IT analyst for the successful roll-out of the Nationwide retail product working with a 12 member cross-functional team.

Greater Seattle Area

Provided analysis, development, and project support for the financial division of PACCAR.

Greater Seattle Area

Responsible for the design, development, implementation and maintenance of the Wireless paging, billing, and inventory system. Worked with the external customer base to provide a custom billing experience each unique customer required to support their business.