Debbie Persaud Email and Phone Number

• Design firewall and wireless network for small to medium sized businesses• Work with client and 3rd party vendor to confirm network design• Assist techs with install of cpe to site• Follow up with client after install if requested

• Work with customers by phone or email to identify troubleshoot and correct fiber connectivity routing and provisioning issues• Work with customers by phone or email to identify troubleshoot and correct PRI and SIP services and provisioning issues• Coordinate and escalate issues with internal departments to get services corrected if unable to handle within the department• Assist tier I agents with questions or issues• Work with other providers to correct cross provider issues

perform troubleshooting for voip phone service and DSL.

Troubleshoot minor system issuesAssist with account issues associated with passwordsEscalate systems issues to proper channels

assist with hardware installation and pc troubleshooting

Coached representatives to improve customer service and sales Assisted support department with escalations of service outagesSold AT&T products and servicesTroubleshoot phone and DSL issues2007 Presidential Award Winner for customer service

Handled billing issuesResolved problems with cell phone service issues

Supervised crew of 12 to 15 employeesHandled Cash depositsMaintained accurate inventory logs of vehicles