Debbie Persaud Email and Phone Number

Responsible for assessing/evaluating patients referred to VNS Home Care program to determine appropriateness of admission. Establishes/promotes and fosters ongoing collaborative communication system with institutional personnel to establish coordinated home care. Manages and facilitates the safe and timely transfer of patients from a hospital or skilled nursing facility to the care of the Agency.Responsible for receiving, responding and returning inbound phone calls. Screens incoming telephone calls to determine customer needs and to facilitate timely and appropriate services. Make outbound calls to members for problem resolution and in structured telephone outreach programs aimed at improving quality and regulatory compliance. Provides timely and effective customer service to prospective external clients/customers in accordance with departmental and Agency standards. Determines customer needs and responds in a manner to ensure customer satisfaction.Responsible for providing efficient and courteous customer service through telephone and personal contacts; articulates general program information to the community and resolves and documents customer complaints or refers to higher levels; monitors customer service activities and performance; maintains member and member-related records and collects and tracks billing utilization information.

Served as the primary liaison between the office and the general public, building strong ongoing relationships.Reviewed and verified eligibility of insurance coverage and referral documents.Acted as the principal contact for sending and receiving patient’s medical records, insurance claims and other correspondence.Responded to and accommodated patient’s medical requirements in safe and efficient manner.Planned and implemented office systems, layout and equipment procurement.Designed and implemented office policies, establishing standards and procedures.Generated referrals, prior authorizations and phoned in prescriptions requests. Followed up with claim denials, appeals and status adjustments.

Checked ocular and medical histories, measured visual acuity, performed lensometry, refractions, and vision tests.Tested ocular functions, such as visual fields, auto refraction, fundus photography, HRT, and topographies.Performed eye care prescreening and specialty testing procedures on patients accurately.Assisted physicians during surgical and laser procedures, and administered topical ophthalmic medications.Performed ophthalmic clinical photography and fluorescence angiography.

Performed general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing.Filed and retrieved organizational documents, records and reports.Coordinated and maintained records for staff, office space, telephones, parking, company debit card and office keys.Coordinated and directed office services, such as records, budget preparation, personnel and housekeeping.Generated invoices, reports, memos, letters and financial statements using word processing, spreadsheet, database and other presentation software such as Microsoft Office, and QuickBooks