Loving my new Job....

Business Analyst / Team Lead Travel to various Bank of America location to Audit and insure that the “Clean Desk” Standard set forth are being adhered to. Insuring that Associates are continuing to maintain the standard of keeping the Bank and our Customer's privacy in order and secure.Complied daily reports and gathered evidence pictures to be uploaded into a proprietary application within the BofA. The security assessment initiative to ensure Bank of America has a culture of… Show more Business Analyst / Team Lead Travel to various Bank of America location to Audit and insure that the “Clean Desk” Standard set forth are being adhered to. Insuring that Associates are continuing to maintain the standard of keeping the Bank and our Customer's privacy in order and secure.Complied daily reports and gathered evidence pictures to be uploaded into a proprietary application within the BofA. The security assessment initiative to ensure Bank of America has a culture of minimizing risk regarding the proper protection/destruction of customer and bank data in accordance to GIS policies and standards. Trained new Contractors and FTE both local and international for ongoing work project. Show less

Managed multiple projects and time-lines with various different teams and management levels. Completed 3 very aggressive Audit issues with a limited team and resources. Communication to multiple levels was a constant routine. Assisted with updating the Standards and Procedures as well as training documents for the Banks environment and LOB's. Being able to utilize my previous role, I was able to communicate and delegate with ease for the new on-boarding contractors.Troubleshooting… Show more Managed multiple projects and time-lines with various different teams and management levels. Completed 3 very aggressive Audit issues with a limited team and resources. Communication to multiple levels was a constant routine. Assisted with updating the Standards and Procedures as well as training documents for the Banks environment and LOB's. Being able to utilize my previous role, I was able to communicate and delegate with ease for the new on-boarding contractors.Troubleshooting System, User and Environmental issues to insure that the Task/Efforts assigned to me and were completed with no issues reported. NPI, Standard ID Expansion and Access/Asset Management as well as Access Reviews were just a fragment of the most recent duties. Show less

WebTrends Project Team Manager Responsible for developing and maintaining corporate business systems standards within the metrics and reporting division. Managed vendor’s relationship. Responsible for company wide implementation and maintenance of Enterprise installed WebTrends Software. Ongoing working relationship with Internal customers and International customers/departments. Supported the infrastructure (Analytical Servers, DB Servers, UI Servers) to insure that customers had their… Show more WebTrends Project Team Manager Responsible for developing and maintaining corporate business systems standards within the metrics and reporting division. Managed vendor’s relationship. Responsible for company wide implementation and maintenance of Enterprise installed WebTrends Software. Ongoing working relationship with Internal customers and International customers/departments. Supported the infrastructure (Analytical Servers, DB Servers, UI Servers) to insure that customers had their expected reports on a daily bases.Gather customer business objectives and requirements to help customers identify key metrics and reports for measuring their success within a various divisions. Design online business performance measurement strategies that align Webtrends solution with customer needs. Troubleshooted technical issues, Delivered customer training to ensure an understanding of their ROI. Developed and managed Project Plan, time-line, work plan and deliverables for projects.Manage and deliver multiple concurrent projects. Triage incoming project requests and maintain project queue. Set expectations with clients regarding consulting engagements and ongoing support plan costs. Compile and presented weekly and monthly operational reports to clients on projects. Show less

Corporate Business Systems ManagerWebTrends Project Manager Responsible for developing and maintaining corporate business systems standards within the Internet Tracking Dept.. Manage vendor’s relationships. Business needs requirements Analyst. Responsible for company wide implementation and maintenance of Web Activity Tracking Software from a Unix and NT platform. Ongoing working relationship with external vendors and International departments.4/98 The Associates Corporation… Show more Corporate Business Systems ManagerWebTrends Project Manager Responsible for developing and maintaining corporate business systems standards within the Internet Tracking Dept.. Manage vendor’s relationships. Business needs requirements Analyst. Responsible for company wide implementation and maintenance of Web Activity Tracking Software from a Unix and NT platform. Ongoing working relationship with external vendors and International departments.4/98 The Associates Corporation Irving, TexasMERGED WITH CITIGROUPTechnical Support Specialist Call Center, Senior Customer Service Rep.Provide CSR support for Headquarters, 4,000 branch offices and 2,000 international offices Internal and external customer service representative.Responsible for training approximately 20 to 30 new CSR’s for the Call Center Instrumental in bringing our Canadian, Hawaiian and Puerto Rican offices online. Show less