Debbie Reich Email and Phone Number

Digital Platform Group

Communicate and facilitate effectively across diverse audiences within and outside of the Sprint Team (Stakeholders, Executives)Remove obstacles for the team or direct obstacles to appropriate owners for resolution quicklyKnowledgeable about the software development life cycleProvide perspective to the team and keep the team focused on critical deliverables and tasksWork with a wide range of roles and levels (business, content, IT, etc)Motivate and model open communication to help surface issues for faster resolutionWork closely with Academic Design to identify and understand dependencies between content development and feature developmentFacilitate a Scrum Master Community of PracticeTrain on Agile practices across the various departments within McGraw-Hill Education

Decompose high level business requirements into detailed user stories and scenarios and collaborate in wireframing and user interface design activities. Also responsible for working with the business unit to prioritize the backlog requirements throughout the definition process. Also, as builds are delivered by the development team, am responsible for verifying what is delivered conforms to the requirements defined. Also, acting as Scrum Master for my Project team.

Managed a group of Support technicians who assisted dealers with questions regarding a suite of software products for car dealerships. Streamlined processes to ensure timely communication between Support, Development, and dealerships on open tickets.Acting as a Product Owner, coordinated and prioritized enhancements and bug fixes to current product, based on dealer feedback and current backlog.Wrote Use Cases and User Stories for enhancement suggestions that were added to the Product Backlog.

• Responsible for generating client leads to buy and sell residential property• Presented properties to potential buyers• Facilitated negotiations between buyers and sellers• Promoted listings with flyers, print ads, and open houses

Responsible for automobiles upon repossession. Managed a team that created condition reports, set bids, and sent cars to auction.Worked closely with Manheim Auto Auctions nationwide to sell cars for the best price in the shortest amount of time.

Supervised a team of between 10-15 people within a call-center environment.Trained Cendant and Microsoft Customer Support in Columbus and Seattle, WA, on databases and call-handling techniques using PowerPoint presentations and handoutsDeveloped spreadsheets and documents to track staff performanceMaintained merchant relations for several Entertainment products and services