Debbie Serra Email & Phone Number

Asheville, NC, US

United States

Oversees the integration of multiple platforms (PetDesk, Vetstoria, Stax, and Kontak) into veterinary practices to enhance the digital client experience. Customizes workflows to suit diverse client requirements, delivering thorough training to maximize product utilization. Partners with Covetrus Connect to establish data syncs across server-based and.

Implemented corporate lab codes and reminders for lab monitoring into practice workflows. Incorporated lab services with PIMS and provided comprehensive documentation. Improved charge grouping for efficiency and discount reporting accuracy. Coached management, facilitated practice launches, and developed SOPs for enhanced compliance. Supported.

Remote, US

Managed the implementation of a cloud-based, veterinary PIMS (eVetPractice), and retained 380+ clients. Tailored individualized workflows to match each client's specific needs and provided comprehensive training to optimize PIMS adoption. Collaborated with Veterinary Data Services and 75% of clients to convert data. Audited converted data from 40+ various.

Raleigh, North Carolina, United States

Interacted daily with business managers and inventory managers via inbound and outbound calls and email. Increased sales monthly 11-15% by creating and maintaining trusting and loyal relationships with clinics and territory managers. Assisted the customer service manager in leading the team to establish a productive and positive environment. Participated.

Columbia, South Carolina, United States

Answered an average of 150 incoming calls daily from General Dentists, Orthodontist, Periodontists, Oral and Maxillofacial Surgeons and Business Managers. Determined needs, delivered solutions, and overcame objections through consultative selling skills. Communicated sales promotions to customers to grow average customer account size by 3-8%. Prioritized.

West Columbia, South Carolina, United States

Organized the front desk for surgery check-ins and confirmed required and requested treatments with pet’s owners prior to the pet’s surgery. Prepared the surgical suites and recovery rooms for a daily average of 23 routine surgeries. Anesthetized, intubated, and prepped the patient for their surgery and administered vaccines and pain medications. Promoted.

Columbia, South Carolina, United States

Maintained inventory consisting of more than 90,000 dental products and over 30,000 veterinary products. Launched and maintained the position created to oversee the purchase and daily sale of 200+ DEA Schedule II, III, IV and V controlled substances. Reported transactions monthly, quarterly, and annually to the DEA via ARCOS with little to no errors..