Senior Customer Service Executive - Sandoz UK 2006 to presentAccount ownership including Celesio, who are a leading distributor of pharmaceutical and healthcare products, delivering over 15 million items per week, to more than 14,000 pharmacies and other businesses. Responsible for order management to Mawdsley Brooks, an Independent Pharmaceutical wholesaler, supplying over 100,000 specialty medicines working with over 500 manufacturers worldwide. In addition supporting Scotland, NI Territories and NHS Hospital contracts.DutiesProcessing daily orders in SAP to be sent to third party logistics, creating global stock reports and ad hoc reports requested by customers. Regular offsite customer relationship meetings, service reviews and KPI meetingsFull orders to cash process supporting global finance with aged debt.Answering calls and emails from direct customers, the public and sales field force up to senior levelsAdministrative duties including assisting account executives with stock queries and customer requests.Investigating, validating, gaining management sign off for customer credit claims and processing the credit in SAP for the customer Working closely with account executives to ensure month end sales targets are achievedCoaching and mentoring new and less experienced team members

DutiesCreating, removing and administering Lotus Notes email accounts for the entire Royal Mail Group estate comprising of over 30,000 end usersResolving a wide range of customer Lotus Notes issues on desktops and laptops by telephone, email andvia remote resolution whenever possibleRestoring user data from backup sources where the live data was either missing or corruptRemoving emails that users had sent erroneously.Giving access to colleagues accounts for those going on annual leaveTraining new and junior team members regarding processes and procedures

DutiesManaging calls from Post Office Ltd staff seeking technical support for the ATP application used by the general public to pay gas, electric and water bills at the Post Office.Remotely connecting to the ATP Terminal and extracting the financial data to be stored centrally