Debbie Smith

Debbie Smith Email and Phone Number

Digital Learning Enablement Leader @ EnergyAustralia
melbourne, victoria, australia
Debbie Smith's Location
Melbourne, Victoria, Australia, Australia
Debbie Smith's Contact Details

Debbie Smith personal email

n/a
About Debbie Smith

An experienced Digital Learning Enablement Leader with extensive experience in Machine Learning and AI personalized learning tools, I am committed to driving the transformation of corporate learning through the innovative use of technology.Demonstrated ability to lead and inspire large teams of Trainers to design and deliver effective training programs to global audiences, resulting in increased engagement and improved learning outcomes.My expertise in Machine Learning and AI has allowed me to develop and implement personalized learning solutions that have significantly impacted the way employees learn and grow within their organizations. Through my leadership, I have been able to drive the development and deployment of cutting-edge digital learning platforms that have enhanced the learning experience for employees and resulted in increased knowledge of critical processes. I am a strategic thinker and adept at collaborating with cross-functional teams to achieve business goals. My experience in project management, change management, and process improvement has enabled me to lead the development of successful learning strategies that have positively impacted the bottom line.As a leader, I am committed to developing and fostering a culture of continuous learning and development within organizations. I believe in the power of technology to transform the way people learn and work, and I am passionate about driving change and innovation in the corporate learning landscape.

Debbie Smith's Current Company Details
EnergyAustralia

Energyaustralia

View
Digital Learning Enablement Leader
melbourne, victoria, australia
Employees:
1861
Debbie Smith Work Experience Details
  • Energyaustralia
    Digital Learning Enablement Leader
    Energyaustralia Aug 2020 - Present
    Melbourne, Victoria, Australia
    Proven record of driving skills and cultural transformation through the development and delivery of digital learning solutions across the global Customer Service, Sales and Operations business.Plans and organise innovative best practice micro learning and management development programs supporting the company's strategic goals. Extensive experience leading a team of digital & instructional design specialists.
  • Energyaustralia
    Team Leader Training
    Energyaustralia Sep 2010 - Jul 2020
    Melbourne, Victoria, Australia
    Training Team Leader leading a team of Facilitators and Instructional Designers to deliver best practice learning to global contact centres. Demonstrated experience with the implementation of learning for new stand-up call centres in Melbourne and the Phillipines.
  • Energyaustralia
    Training Consultant
    Energyaustralia Nov 2006 - Aug 2010
    Melbourne, Victoria, Australia
  • Energyaustralia
    Lms Project Implementation Sme - Talent 2 Southrock At Energyaustralia
    Energyaustralia Mar 2009 - Jun 2009
  • Energyaustralia
    Business Diagnostics Consultant At Energyaustralia
    Energyaustralia Jan 2006 - Nov 2006
    Provide support to the Retail Performance Team in identifying and providing quick fix resolutions toissues that had severe financial and operational impact to the Business Operational areas.Resolution of issues involved the regular engagement of Key Stakeholders and co-ordinatingForums/Ad hoc meetings to discuss the resolution and workarounds of high impact issues. I conducted ‘road shows” to various departments which was designed to communicate and engageOperational departments that did not currently utilise the Business Diagnostics team.This role required strong interpersonal and organisational skills. A demonstrated ability to identifyand source data, resources and contacts was required to support effective and timely decisionmaking.
  • Energyaustralia
    Senior Business Consultant
    Energyaustralia Jan 2004 - Nov 2006
  • Coles Myer Group
    Team Manager
    Coles Myer Group Feb 1995 - Jun 2003
    Team Leader of busy 24 x 7 IT Call Center consisting of approximately 60 + staff providingcustomer service support to operational ares of the Coles Myer group.. I provided efficient andeffective management including delivery of high level cost effective customer service, recruitment,induction, rostering, and training and development programs.Monitoring of staff using Q master and Genesis to ensure all calls were logged using “ServiceCenter” logging tool and calls were handled according to set average handle/work time. I alsoprovided 24 hour pager support to the IT Call Center Consultants and Management for DisasterRecovery Plan

Debbie Smith Skills

Talent Management Performance Management Coaching Performance Measurement Staff Development Continuous Improvement Lms Test.lab Stakeholder Management Stakeholder Engagement Customer Service Team Leadership Team Management Employee Engagement Hris Succession Planning Culture Change Workforce Planning Hr Policies Employee Relations Training Delivery Employee Training Change Management Management Business Process Outsourcing Third Party Vendor Management

Debbie Smith Education Details

  • Australian Institute Of Management
    Australian Institute Of Management
    Business
  • Nmit
    Nmit
    Training And Assessment
  • Kangan Institute
    Kangan Institute
    Certificate Iv In Retail Management
  • Kangan Institute
    Kangan Institute
    Certificate Iv In Customer Contact
  • Australian Institute Of Management
    Australian Institute Of Management
    Certificate Iv In Training And Assessment

Frequently Asked Questions about Debbie Smith

What company does Debbie Smith work for?

Debbie Smith works for Energyaustralia

What is Debbie Smith's role at the current company?

Debbie Smith's current role is Digital Learning Enablement Leader.

What is Debbie Smith's email address?

Debbie Smith's email address is ds****@****.com.au

What schools did Debbie Smith attend?

Debbie Smith attended Australian Institute Of Management, Nmit, Kangan Institute, Kangan Institute, Australian Institute Of Management.

What skills is Debbie Smith known for?

Debbie Smith has skills like Talent Management, Performance Management, Coaching, Performance Measurement, Staff Development, Continuous Improvement, Lms Test.lab, Stakeholder Management, Stakeholder Engagement, Customer Service, Team Leadership, Team Management.

Who are Debbie Smith's colleagues?

Debbie Smith's colleagues are Tyf Wallace, Roshani Nadeera, Courtney Thomas, Gail Cameron, Hardik Purabia, Rye Rinaldo, Anna Mealings.

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