Deborah Curtis Email & Phone Number

Rochester, New York, United States

Manage accounts in SAP and Active Directory. Facilitate reviews of SAP access and work with Internal/External auditors regarding that access.

Rochester, New York Area

Bausch + Lomb

Create, update and disable security groups, user accounts and resources in Active Directory across nine domains. Create, update and disable accounts in applications such as PeopleSoft, SalesForce, Kintana, CatsWeb, SQL, Vista plus, OnDemand, Optum Move. Follow strict policies for immediate termination of accounts. Document all transactions made on accounts.

As the IT Service Desk Supervisor at Iberdrola USA I manage 14 people. We provide computer support for the employees and contractors internal to New York State Electric & Gas (NYSEG), Rochester Gas & Electric (RG&E) and Central Maine Power (CMP) along with some minor support to sister companies.

• Help Desk – Team Lead
• Assist Helpdesk manager in day to day operations
• Answer and record calls, emails, voicemails using HP Openview Service Desk
• Perform second level response and/or assign problems to appropriate area for resolutionAccounts Payable Research Desk
• Use Entre created ticketing system and Peoplesoft. Take calls from Bausch & Lomb vendors and do research on where their invoices/payments are in the systemApplication Security Administrator
• Using… Show more Help Desk – Team Lead

• Answer calls to Global Systems Support Center and record calls using on line reporting system.
• Perform second level response and/or assign problems to appropriate area for resolution.
• Processed CAR and PAR forms for network and application access.
• Monitor AS400, Unix, PC/Lan issues, Network platforms using available systems and tools. Provide turnover to next shift.
• Be an essential part of the Customer or Technical Team providing support to Supervisors on various… Show more
• Be an essential part of the Customer or Technical Team providing support to Supervisors on various assignments and issues.

Deskside/Helpdesk technician at Bausch & Lomb. Computer support for employees and contractors internal to the company.

Ran parts on blow molders, injection molders, vacuum former, CNC machines. Supervised the department that performed secondary work to parts which required sanding, inserting hardware, gluing, buffing, working with table saws, hand tools of all kinds, micrometers. Parts often had to have precision measurements in place.

Managing Chef of kitchen.