• Answer switchboard using Ring Central• Meet and Greet Guests• Management of Conference bookings using LEX• Updating phone lists• Book Couriers and Taxis• Lunch orders and room preparation• Assist with Chambers Events• Organise weekly Flower deliveries• Oversee Housekeeper duties

• Visitor registrations using Core Vision portal• Meet and Great high net worth stakeholders from NGO’s.• Organise temporary reception staff cover and training.• Answer switchboard and field calls using MS Teams.• Room bookings via Outlook• Coordinate building inductions for new starters• HR Admin, DBS checks• Create and update new starter documents to DBS platform (Swiftcheck/UK Umbrella Service)• Schedule video meetings using MS Teams.• Create and update new employee files (BOX)• Document verifications for disclosure checks• Reference requesting and interview scheduling.• Invoice processing including raising purchase orders and obtaining approval.• Management of incoming and external posts (PITNEY BOWES)• Post organization messages to Workplace• Book couriers and taxis, entering onto excel log.• Stationery orders and maintaining stock control

• Managed a steady flow of calls on student campus, emails from internal staff and students. • Allocate tradesmen to maintenance jobs. • Received completed jobs notifications via email. • Input completed repair jobs information onto management system (MAXIMO) • Managed and allocated car parking space for two campus sites • Closed completed repair jobs within the Maximo system. • Building floor walks to inspect identify hazards and faults. • Directing visiting student’s guests to lecture rooms and departments. • Daily FOH cover for the Franklin Wilkins building campus reception.

• Answered approx. 30-40 inbound calls per evening shift. • Dealing with customer phone queries and complaints. • Schedule engineer visits to homes in relation to faulty meters • Activated meter top-ups for residents. • Setting up payment plans using Gentrack system on average 5 per week • Answer email backlog of queries, investigate and resolve approximately 20 email queries per evening shift using Zendesk.