ACCOUNTING- enter Accounts Receivable and Accounts Payable into SAGE and issue payments- ensure Customer Invoices are correct in ServiceBox and issue to customer. Enter customer payments when received.- reconcile Government remittances and submit- enter pricing of materials into ServiceBox- Inventory control of Generators and Transfer Switches- reconcile bank and VISA statements as well as various accounts- enter bank deposits into SAGE and if necessary bring deposit to bank- send reminders to customers of past due invoices and if necessary make phone calls.- payroll and government remittancesADMINISTRATION- backup on phones as needed- filing- create maintenance reports and scan completed reports for the Generator Technician- was scheduler but now backup scheduling- run various reports from ServiceBox- register promotional warranties- update Employee training on a regular basis- backup for ordering materials

- assist customers, schedule service calls and when completed invoice customers- create customer statements, mail and if necessary follow up with phone calls- liaise with Service Technician and hold weekly meeting discussing various issues- follow up with customers regarding payments- deal with and resolver Service Titan issues- enter accounts payable and reconcile supplier statements- order materials and insure inventory items are in stock- supervise part-time office staff- created a maintenance program for HVAC and maintained the program- process various rebates and register customer warranties- various administrative duties

• Answer phone calls in a timely fashion and direct to appropriate person.• Schedule installation and service calls for customers.• Schedule technicians daily • Create statements, sales receipts, invoices and forward to customers for payment.• Reconcile the accounts receivables and make appropriate phone calls for payment. • Process Accounts Payables from the entering stage to the reconciling statements stage.• Prepare and send quotes to customers.• Scheduling Preventative Maintenance appointments in a timely fashion.• Process warranties and Government Rebate Programs within allotted timelines.• Maintain customer database and ensure all customer equipment is updated as needed.• Assist in the Health and Safety Program.• Ensure business runs smoothly• Various general administrative tasks

• Assisted Employers in completing applications. Reviewed applications for accuracy. Sent information to the correct Countries and Service Canada to request workers via fax or email. Processed payments for the applications.• Provided support to Employers, various Liaison Offices, Service Canada and office staff. • Ensured reports were sent on regular timely basis to Service Canada, various Countries and Liaison Offices, Ministry of Health and internally.• Reconciled the accounts receivables and made appropriate phone calls for payment to ensure worker requests were sent in a timely fashion.• Ensured appropriate housing was available for the workers when they arrived. Followed-up with various Ministry of Health Departments regarding inspections and other concerns regarding the housing. • Input the arrival and transfers of workers into the Harvest System. • Input repatriations of the workers into the Harvest System as well as ensuring that workers were within their contract dates.• Performed various general administrative tasks such as opening and distributing incoming regular and electronic mail, set up and uphold manual and automated information filing systems, answered and forwarded telephone calls and messages, greeted visitors

• Inputted orders, answered product inquires by customers and escalated calls to the appropriate departments

• Inputted orders, dispatched orders to customers, answered telephoned calls, greeted customers, filed and helped accounting department when needed with invoicing.

•Assisted in the development and implementation of a Company wide compensation platform to ensure consistency in salaries across the levels and in line with the market. •Reviewed benefit program on an annual basis and suggested various improvements to align with the current employee needs and to increase attraction and retention. •Supported the timely hiring of employees by creating and posting positions, interviewing and coordinating the offer process.•As a member of the joint health and safety committee, helped create and implement a new health and safety program which brought the Company up to health and safety standards.•Decreased employee absenteeism and increased employee morale by creating and implementing a Health and Wellness program which increased employee awareness in various areas such as heart health, nutrition, stress relief, parenting, and ergonomics. •Improved tracking and visibility of employee training by implementing a training database and ensuring managers could use database for review discussions and to ensure quality standards.

•Created an Employee Policy and Guidelines Handbook by benchmarking against like industries. The consistency in practices across the organization resulted in a more unified approach and created a more united workforce.•Ensured a smooth transition for new employees by creating an Employee Orientation to be presented to a candidate on the first day of work. •Sourced a payroll company to introduce EFT payroll. This process helped to create a faster more accurate payroll system.•Ensured that the Company was compliant with the Ontario Securities Commission and avoided late fines by implementing the SEDI electronic filing system.•Ensured that all payments to the Scientific Advisory Board and Board of Directors were processed on a timely basis. This was accomplished by a database that was created with the different payments, dates, dates cheques issued and dates cheques sent.•Created a database of confidentiality agreements which allowed for quick confirmation of a signed agreement prior to allowing vendors access to highly sensitive Research and Development work.

•HR Administration; Legal; Assistant to the Vice President of Finance; Assistant to the Medical Director; Accounts Payable; Purchasing• Ensured Accounts Payable were verified and completed in a timely fashion, creating purchase orders and reconciled with shipping and receiving