Deborah Hole Email and Phone Number
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Deborah Hole is a Documentation and Training Specialist at Malpack. She possess expertise in team leadership, coaching, continuous improvement, quality management, corrective actions and 8 more skills.
Malpack
View- Website:
- malpack.ca
- Employees:
- 27
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Document And Training SpecialistMalpack Jul 2023 - PresentAjax, Ontario, Canada
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Documentation SpecialistCorrosion Service Company Limited Jan 2014 - Jul 2023Markham, OntarioAs part of the Quality team, my main role is to support the development and introduction of a more mature quality management system with particular focus given to document management.
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Process Training Analyst, Process Governance & ComplianceAviva Canada Oct 2011 - Oct 2013ScarboroughWorking within the Information Technology umbrella, I partnered with various departments including the Enterprise Project Management Office, Development, Testing Center of Excellence and Business Systems Support to provide process improvement, training and governance over business and corporate projects. I also worked with the SharePoint application to create content for internal company sites. -
Manager, ComplianceAditya Birla Minacs Oct 2010 - Jun 2011Toronto, Canada AreaThis role was to maintain and ensure compliance to the quality management system and ISO 9001:2008 standards for the corporate office as well as provide support to the quality representatives at nine sites. Key details include:- Increasing efficiencies for quality representatives by consolidating action registers and implementing audit preparation checklist- Training over 40 North American employees to be internal auditors- Primary administrator for global call centre evaluation reporting tool- Spearheading corrective/preventative action and continuous improvement initiatives- Facilitating strategic meetings for quality councils, management reviews, project implementations
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Operations Team ManagerAditya Birla Minacs Apr 2009 - Oct 2010OshawaIn this role I directly managed a team of approximately 7 team leaders, and indirectly, a team of 22 team leaders and over 300 agents in a fast paced call centre work environment. Key details include:- Establishing and implementing departmental policies, goals, objectives, and procedures- Creating, managing and analyzing performance data and other information- Identifying and developing best practice strategy- Managing staffing level to maximize productivity and cost effectiveness- Motivating departments’ personnel with team incentive programs and goals- Conducting coaching sessions with team leaders and agents- Directly impacted the growth of over 20 employees- Facilitated team meetings and focus groups for product knowledge and customer service excellence
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Quality Team ManagerAditya Birla Minacs Aug 2005 - Apr 2009I was accountable for maintaining and ensuring compliance to the quality management system and ISO 9001:2008 standards for a call centre of over 800. Key details include:- In front of achieving ISO 9001 certification five times for the call centre- Establishing yearly audit schedules to ensure all departments and processes were audited to- Managing internal auditing team of over 10 for 4 years- Leading corrective/preventative action and continuous improvement initiatives- Working with all departments to establish and improve over 50 processes- Providing presentations on the quality management system- Facilitating meetings for quality councils, management reviews, project implementations
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Quality SpecialistMinacs Aug 2005 - Oct 2006Same activities as Quality Manager (see above)
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Team LeaderMinacs Nov 2002 - Aug 2005Provided support for front line representatives and management within a large business unit.Motivated and encouraged employee goal alignment, and development of subordinates skills through personal interaction and communication.Maintained consistent interaction with CSR's to achieve high standards of customer service excellence as well as addressed CSR performance issues, attendance and productivity.Encouraged and facilitated co-workers and frontline staff development through individual coaching of Client Requirement and Customer Service Excellence.Scheduled and facilitated team meetings for Product Knowledge and Customer Service Excellence as well as Lead Focus Groups for concerns amongst employees.
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Quality Assessor/Communications OfficerMinacs Jun 2002 - Nov 2002Developed frontline staff through individual coaching of Client Requirements.Enhanced communication flow between management and the Client.Developed and implemented work flow and documentation processes for the client and management.
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Document And Data Control SpecialistMinacs Jul 2000 - Jun 2002Created documents to ensure compliance with ISO Standards.Facilitated and Trained Quality Assessment Panels.Traveled to different business sites to train Quality standards and other roles.Successful candidate for implementation of a new business unit launch.Trained as Internal Auditor.
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Customer Service RepresentativeMinacs Oct 1998 - Jul 2000Handled inbound calls from across North America for five different programs.Provided courteous and efficient customer service with their needs at hand.Member of the Partnership Council by voicing any questions, comments or concerns from employees and implementing corrective action.Entrusted by supervisors to handle the follow up of customer documentation through communication with the client.
Deborah Hole Skills
Deborah Hole Education Details
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Loyalist Certification ServicesItil Foundation Certificate -
International Institute For Learning, Inc.Project Management Basics Certification
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Shift ElearningShift Elearning - Level 1 Certification
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Sai GlobalIso 9001 - Lead Auditor Course - Rabqsa Certified
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Travel And Tourism
Frequently Asked Questions about Deborah Hole
What company does Deborah Hole work for?
Deborah Hole works for Malpack
What is Deborah Hole's role at the current company?
Deborah Hole's current role is Documentation and Training Specialist.
What is Deborah Hole's email address?
Deborah Hole's email address is de****@****ell.net
What is Deborah Hole's direct phone number?
Deborah Hole's direct phone number is +190524*****
What schools did Deborah Hole attend?
Deborah Hole attended Loyalist Certification Services, International Institute For Learning, Inc., Shift Elearning, Sai Global, Niagara College.
What skills is Deborah Hole known for?
Deborah Hole has skills like Team Leadership, Coaching, Continuous Improvement, Quality Management, Corrective Actions, Sharepoint, Problem Solving, Auditing And Compliance, Call Centre Operations, Process Writing And Editing, Coaching And Development, Written And Oral Communications.
Who are Deborah Hole's colleagues?
Deborah Hole's colleagues are Bryan Bullen, Rob Maroney, Jeewan Prakash Bhatt, James Brayley, Shelly Jones, Phil Rymarz, Jeremy Channing.
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