Debbie Marks Email & Phone Number

Gloucester, Gb

Gloucester, United Kingdom

Cam, Dursley, Gloucestershire

Client and delegate relations, coordinating course bookings, promotion of the brand through development of promotional materials, leaflets and media.

Experienced Assessor/Verifier in numerous sectors at Level 2 and 3 including, Warehousing, Management, Business Administration, Customer Service, Retail, Team Leading and Functional Skills, with 8 years experience.

• Top performing Training Assessor in the Region with 93% over all success rates.• Manage Team in my managers absence.• Chosen out of over 40 colleagues to achieve my V1 award & now verify portfolios.• Take an active role in Business Development & maintain my own caseload through the sales I generate, by calling new /current placements and organisations to discuss needs /requirements to undertake an apprenticeship.• First out of 80 colleagues in the South West region to achieve competency in Electronic Portfolio • Managed & organised a highly successful Business Administration and Retail Standardisation day for the South West Regions Assessors.• Have a monthly slot in Team Meeting to share my Best Practice top tips on how I achieve my targets so successfully. • Successfully built up new company relationships with a variety of local businesses• Key Trainer & Mentor for all new colleagues.• Acknowledgement of my excellent customer service via awards received on Regional Days.

• Successfully managed & motivated 30+ team members.• Recruitment of team members following HR & Companies set guidelines.• Planned & executed regular Team Meetings, 1-1 reviews & target setting.• Lead Trainer in management team.• Control of departmental budgets• Excellent Mystery Shop scores due to the Customer Service focus environment I promoted.• Achievement of set departmental sales targets• Wage forecasting• Extensive HR, Recruitment & auditable administration tasks.• Responsible for all warehousing activities and team members working in that area.