Debbie Meyer Email & Phone Number

United States

• Plan, organize, schedule and supervise the day to day technical support operations, which encompasses all troubleshooting, customer service issues, approvals, and installations.• Lead, manage, develop, train and review performance of staff, as required. Ensure all employee issues and concerns are addressed in a timely manner, encourage involvement from a staff and foster a positive team environment. • Manage and Schedule training and development… Show more • Plan, organize, schedule and supervise the day to day technical support operations, which encompasses all troubleshooting, customer service issues, approvals, and installations.• Lead, manage, develop, train and review performance of staff, as required. Ensure all employee issues and concerns are addressed in a timely manner, encourage involvement from a staff and foster a positive team environment. • Manage and Schedule training and development for all the technical support team i.e. new equipment, skills enhancement etc.• Manage, monitor and maintain the knowledge database and functionality to include; tracking tickets issued, outstanding, completion time etc.• Assume ownership of the enterprise ticketing and customer support portal.• Oversees all project management phases, such as project initiation, planning, execution, monitoring and controlling and project closure.• Communicates the implementation strategy to diverse groups of technical and non-technical personnel.• Coordinates transition of completed project to service operations support teams.• Manages and plans for all resources required for the projects, including personnel, equipment, applications, services, communications equipment, software, licensing and any ongoing systems support.• Manages vendor(s) selection; manages contract negotiations. Monitors project budgets and plans, ensuring quality and timeliness of project deliverables; communicates issues and status as required for successful completion.• Understands the business benefits of a project by grasping business performance indicators and mapping them to goals of IT projects.• Proven capability of managing multiple priorities effectively and efficiently with ability to perform under tight deadlines. Show less

The Woodlands, Tx

• Coordinate and communicate project progress and cost requirements to the key support functions to meet schedule shipments in a quality and cost effective manner.• Communicate, and manage changes in customer requirements, change orders, and variation orders.• Prepare reports for Project Manager including but not limited to project plans, summary schedule/updates, and status of deliverables, potential cost/schedule variance caused by client scope changes.• Schedule and coordinate… Show more • Coordinate and communicate project progress and cost requirements to the key support functions to meet schedule shipments in a quality and cost effective manner.• Communicate, and manage changes in customer requirements, change orders, and variation orders.• Prepare reports for Project Manager including but not limited to project plans, summary schedule/updates, and status of deliverables, potential cost/schedule variance caused by client scope changes.• Schedule and coordinate project activities and meetings.• Assist with high volume task of projects and operational impact to the IT department.• Create Visio workflows, organization charts, and process documentation for incident escalation, reporting structure, release plan tracking, data flows, etc.• Record meeting minutes and track all follow-up action items. Process and handle interactions with other departments.• Manage all procurement, logistics, contracts, scheduling, and technical documentation for several project/divisional managers.• Manage day-to-day relationship with technology vendors, and maintain IT asset inventory including the tracking and procurement of IT equipment and process all purchase orders for IT Department.• Assist on special projects focused on cost reduction initiatives and process improvement.• Communicate directly with end-users to resolve problems and serve as liaison between end-users and technical leads of other systems. Show less

Houston, Tx

• Updated and maintained VP Clinical Ops, Regional Director of HR and Director of Case Management’s calendars, completed expense reports and daily meetings.• Coordinated and set-up high-level conference calls, teleboards, governing boards and management meetings, special events and travel arrangements for top executives.• Maintained employee confidence and protects operations by keeping human resource information confidential.• Recorded and distributed meeting minutes for the VP… Show more • Updated and maintained VP Clinical Ops, Regional Director of HR and Director of Case Management’s calendars, completed expense reports and daily meetings.• Coordinated and set-up high-level conference calls, teleboards, governing boards and management meetings, special events and travel arrangements for top executives.• Maintained employee confidence and protects operations by keeping human resource information confidential.• Recorded and distributed meeting minutes for the VP Clinical Operations and all CCO’s. • Verified employment verification, putting together employee packages, handled all other starter documents for employees.• Developed reports for VP Clinical Ops, Director Case Management and Human Resources.• Established and maintained computer records, including recruitment files, general files and other employee information.• Assisted employees with routine personnel related questions as the first point of contact for employee related issues. Show less

Conroe, Texas, United States

• Provide effective and functional web design to customers that met their specific business needs. • Developed graphic images and effects to active design goals. • Performed routine updates, upgrades and overall maintenance of website. • Produced websites using PHP, HTML, CSS and Flash that are standards compliant, SEO optimized, and multi-browser compatible. • Developed user-interface architecture and navigation for websites improving usability and resulted in increased… Show more • Provide effective and functional web design to customers that met their specific business needs. • Developed graphic images and effects to active design goals. • Performed routine updates, upgrades and overall maintenance of website. • Produced websites using PHP, HTML, CSS and Flash that are standards compliant, SEO optimized, and multi-browser compatible. • Developed user-interface architecture and navigation for websites improving usability and resulted in increased traffic. • Managed and maintained WordPress and Hootsuite social media websites. Show less

Las Vegas, Nevada Area

• Documenting, maintaining, and organizing all phases of the project and mitigating any challenges in a timely manner. • Preparing statements of work for project engagements and monitoring performance to ensure that project commitments meet contractual specifications. • Prepared Excel spreadsheets, reports, and PowerPoint decks for meetings between cross-functional team members and worked with MS Project for planning for many projects. • Created and responsible for all marketing… Show more • Documenting, maintaining, and organizing all phases of the project and mitigating any challenges in a timely manner. • Preparing statements of work for project engagements and monitoring performance to ensure that project commitments meet contractual specifications. • Prepared Excel spreadsheets, reports, and PowerPoint decks for meetings between cross-functional team members and worked with MS Project for planning for many projects. • Created and responsible for all marketing collateral for both print and web design and developed digital communication strategy for website and social network. • Using a range of marketing technology, produce website campaign landing page for affiliates and marketing emails. Show less

Las Vegas, Nevada Area

• Configure and troubleshot Desktop and User Environments • Configure and troubleshot hardware devices and drivers for servers and workstations • Active Directory User Account Administration - Setup, maintain, and disable user, and resource accounts. • Install, setup and configure Switches, Routers, Printers, Workstations Symantec Ghost PC imaging • Effectively prioritize and address incoming telephone, voice mail, e-mail, and in-person requests for assistance from end-users… Show more • Configure and troubleshot Desktop and User Environments • Configure and troubleshot hardware devices and drivers for servers and workstations • Active Directory User Account Administration - Setup, maintain, and disable user, and resource accounts. • Install, setup and configure Switches, Routers, Printers, Workstations Symantec Ghost PC imaging • Effectively prioritize and address incoming telephone, voice mail, e-mail, and in-person requests for assistance from end-users experiencing problems with Dell Optiplex GX, and Precision series Desktop computers and Dell Latitude series laptops. • Remote User Support for: Windows XP, Adobe Pro, AutoCAD 2004-2007, Microsoft Office2003-2009 (Word, Excel, Power Point, Access), Internet Explorer, Outlook 2003-2007 applications. Software license management within Service Control Management system (LANDESK) Show less

Las Vegas, Nevada Area

• Maintained and created modules for Netsuite database • Configured and troubleshot Desktop and User Environments • Configured and troubleshot hardware devices and drivers for servers and workstations • Effectively prioritize and address incoming telephone, voice mail, e-mail, and in-person requests for assistance from end-users experiencing problems with Desktop computers Windows XP, Adobe Pro, Microsoft Office2003, Internet Explorer, Outlook 2003 applications.

San Diego, California, United States

• Responsible for creating all marketing collateral for print and web. Created event specification-based design samples. • Created and maintained Ecommerce platform and provided web design, web development and web content management. • Answer customers' technical questions about the product line when referred. • Assist the sales department by providing technical information to quote or specify a product per customer's request. • Assist development of new literature, with… Show more • Responsible for creating all marketing collateral for print and web. Created event specification-based design samples. • Created and maintained Ecommerce platform and provided web design, web development and web content management. • Answer customers' technical questions about the product line when referred. • Assist the sales department by providing technical information to quote or specify a product per customer's request. • Assist development of new literature, with technical information, drawings, illustrations, etc. Show less