Debbie Murphy-Bittner Email & Phone Number

ENVISION is a global advisory practice that facilitates conversations to align IT and business strategies to enable clients to achieve their business goals. We help clients accelerate alignment through engagements that include facilitated and structured conversations, live visual illustrations, and co-creation of desired outcomes. The engagement helps to establish a shared understanding of the client's priorities, allowing for deepened relationships, discovery of increased business value, and strengthened partnerships. We have delivered over 300 engagements with global fortune 500 clients. We have touched over 275 clients worldwide, establishing ourselves as trusted partners to clients across a wide array of industries including, Consumer, Energy, Manufacturing, Media and Entertainment, Retail, Services, Transportation, Healthcare.

Managing B2C and B2B qualitative and quantitative research efforts to provide feedback and direction for Energy Efficiency services and Marketing teams. Training the Market Research Team on Research processes and tools.

Lincolshire, Il

Prioritized and managed strategic primary research projects to support critical planning activities by providing actionable recommendations based on assessments of markets, partners, as well as existing and potential customers and competitors. Directed and implemented quantitative surveys as well as qualitative interviews internally and via third-party vendors, managing budgets, panel houses, execution, and resulting presentations.

Pioneered company’s first-ever voice of the customer (VOC) effort for tablets, determining wants and needs of existing customers to improve products and customer experience. Sought B2B qualitative input via corporate customer visits/interviews countrywide in key verticals, and customer council meetings to gain valuable feedback to influence development process. Integrated feedback from 5-Star, social media, quantitative surveys, and net promoter scores (NPS).

Developed, managed, and executed comprehensive product launch strategies for four mobility products from launch, thru sustaining, and End of Life (EOL). Collaborated with product group leaders/managers, senior executives, sales teams, and configuration management teams to map, implement and streamline the process. Coordinated SKU development, smart selection, Dell.com tax testing, training materials, marketing collateral, sales training/communication, and last time buys.

Account/Relationship Manager for a Tier 1 Account, managing all JBlend Java projects, as well as integrating of Aplix products into new projects at that account. Business Development Manager acquiring new customers to utilize Aplix products.

Secured first major Tier 1 account for company as Strategic Account Manager. Took on Program Management of numerous projects related to integrating a new UI into handsets developed by two ODMs. Coordinated large teams in Chicago, Taiwan, and the United Kingdom, developing detailed roll-over plans, developing new UI features, generating metrics/dashboards, and tracking project milestones to ensure successful implementation.

Created and managed SIX-person customer response team to establish and institutionalize a process to respond consistently to global operator UMTS and CDMA RFQ/RFPs for Mobile Phones. Communicated global customer requirements to Product Managers, leveraged key technical contacts to address customer issues as well as created a database to track/analyze questions and responses, improving customer response rate and increasing sales.

Maintained P&L responsibility for $100,000,000 per year, switching product line. Developed part numbers, pricing, press releases, sales tools, and customer documentation.

Hired and managed team of up to 30 engineers implementing fault management software for cellular base stations and switching systems. Project Managed all team deliverables. Managed the complete software life cycle including requirements generation, software implementation, testing, and support of customer deployments.

Bsee, Electrical Engineering

Mba, Marketing