Debbie J. Email & Phone Number

Served as liaison for internal and external customer requests, issues, and questionsFacilitated communication between internal and external project stakeholdersResponsible for putting together routine All-Hands for multiple organizations, created workback plans, tracked deadlines for content, and managed attendees and invitesManaged 8 external vendors during AdminzCon 2021, ensuring speakers and content were prepared for the eventCreated spreadsheet templates to track team deliverables and velocity projectionsPrioritized tasks and incoming requests of varying urgency for multiple executives from VP to mid-level managersCollaborated on identifying and fixing bottlenecks to improve efficiencyTracked action items and ran meetings, serving as project manager for high level action items

Greater Seattle Area

Oversaw and tracked metrics for new workflow implementationsManaged department calendars, daily operations, and employee coverageCreated onboarding schedules and binders for new hiresAssisted in hiring process and performance reviews for employeesSuccessfully addressed patient complaints and trained staff on improving patient experienceHandled multiple concurrent requests in a timely manner while maintaining composure

Greater Seattle Area

Greater Seattle Area

Developed new proposals to improve the patient experienceResponsible for coordinating schedules of both patients and providersTrained new hires on pediatric procedures Ensured HIPAA compliant handling of confidential patient recordsPromoted to a Senior PSC in December 2017

Seattle, Wa

Responsible for attending clinic improvement meetings and updating staff via monthly newsletterGreeted patients in a professional, positive manner to improve the patient experienceAssigned projects: handling medical record requests, organizing clinic workflows, and updating the clinic on health information management

San Antonio, Texas Area

Created organizational spreadsheets to monitor key performance metrics to improve production and efficiencyMonitored order process from sale to fulfillment, ensuring timely completionBuilt rapport through active listening and effective management of customer questions and concernsTrained new employees on small business operating procedures and managing high-profile client relationshipsCoordinated in-store scheduling for individual and small group appointments – pre-appointment preparation allows for more efficient and effective meetingsManaged social media pages (i.e. Facebook and Snapchat)

Austin, Texas Area

Developed and implemented student-focused learning lesson plansActively participated in weekly planning meetings and monthly professional development meetingsRegularly analyzed and organized student data to perfect coursework approachCreated a positive environment of enthusiasm and passion for learning

San Antonio, Texas Area

Highly efficient cashier: relied upon during peak hoursRegular positive customer feedback for maintaining cleanest store in regionRecognized for outstanding customer service – Employee of the month July 2008Consistently achieved store goals through new member enrollment