Debbie Teays Email & Phone Number

Cypress, Ca

E911 Project Manager/Program Manager Successfully led and project managed the migration of 254 E911 PSAP’s (Public Safety Answering Points) to Next Generation E911 in the State of MA over an 18 month periodDesigned and successfully implemented a zero downtime migration of all E911 call volumes to Next Generation platform Managed equipment installation projects for PSAP’s in various states across the Verizon footprint, bringing in over $5 million in revenue Responsible for the creation of project plans, resource management, cross organizational coordination, vendor management, communications and critical issue resolutions tracking Accountable for all aspects of the project including the identification and mitigation of risks Facilitated team calls and led discussions, created meeting agendas/minutes, open/closed action items and an upated timeline to all stakeholders. Co-developed 3 hour self-paced training course that increased employee productivity for Verizon internal orgainztion of 80+ members.

California

Led a team of 15 Implementation Managers (direct reports) across the VZ U.S. footprint. Ensured an average of $63,627,314 annually in revenue was processed by my team, exceeding their objective.Supervised team roll outs for new CPE training and process changes. Project Managed specific products and services as well as "out of the box" CPE solutions. Collaborated with Sales Directors and VPs to ensure that all projected Sales Packages expected by my team were accurate, complete and submitted for month end revenue. Coordinated and worked with VZ internal resources including, Legal, Engineering, Product Managers, Purchasing and Billing, as well as outside vendors for outside the box solutions. Diligently managed and monitored escalations from inception to completion for the entire team. Created a well-functioning team b utilizing each team members unique strengths and ensuring optimal work flow within the group to improve performance and increase efficiency and adhere to zero revenue reporting errors. Communicated with Human Resources to resolve employee issues, concerns and resolutions.

Santa Ana, Ca

Managed orders for large global corporations in the entire central/mid-western region of the United States such as, Wal-Mart, The Shaw Group and Baker Hughes. Confirmed the accuracy and completeness of CPE Sales Packages from contract inception to sales compensation. Ensured all orders were submitted and delivered to the customer in accordance with each individual customer contract, purchase order and scope of work on file.Proactively worked with VZ logisitcs and Vendors to priortize deliveries and minimize any unexpected delays before becoming customer affecting. Developed and presented CPE training for reviewing sales requirements/processing/tracking and billing confirmatin for Implementation Managers across the Verizon footprint.