Volunteer Role working with representatives across the business to increase and improve recruitment from the Armed Forces.

Supporting the contact centre with design and delivery of training to support the output from skills matrix assessment across the Boiler Installation TeamDesign material for delivery face to face and virtual Member of Continuous Improvement group to enhance process and procedures to enhance customer journey and reduce repeat complaintsVirtual coaching with colleagues to assist with personal development and system/knowledge training

Responsible for booking Br Gas Boiler InstallationsSupporting network of field engineers and installers with post installations queriesBooking Sales appointmentsHandling customer queries and complaints

Daily support to members who seek health care support with complex conditions such as Mental health, Prostate and Breast Cancer. Assessing of eligibility of these claims and lifestyle management surgeries.Ongoing management of cases within this field including sourcing of specialists, invoice queries and communication with providers and specialist.Demanding fast paced role dealing with in excess of 30 cases per day. Support management team with process improvement and… Show more Daily support to members who seek health care support with complex conditions such as Mental health, Prostate and Breast Cancer. Assessing of eligibility of these claims and lifestyle management surgeries.Ongoing management of cases within this field including sourcing of specialists, invoice queries and communication with providers and specialist.Demanding fast paced role dealing with in excess of 30 cases per day. Support management team with process improvement and colleague support for new employees to the department. Provide call handler support to MSK and Corporate Tier 1 Customers across all spectrum of claims.Excellent time management skills and proficiency in both case management and workflow tools bespoke to the business. Show less

Provide telephony and email support with a wide range of complexities, from supporting customers through their sometimes life-changing treatment journey to resolving complaints and answering questions about levels of cover.Case Management of ClaimsAdministration queries Assessing and authorizing treatment packages for membersAllocation of specialists to support members care

The 1:1 Diet, originally known as The Cambridge Diet, was launched in the UK in 1984 and has helped thousands of people worldwide lose weight and live healthier, happier lives.As a Qualfied coach, NLP practitioner and Stylist, I am able to offer a bespoke package to build your confidence and help you set your own roadmap to success. I have seen a dramatic improvement in my blood sugars after using the Cambridge Diet PlanCorporate Programs available - please contact for further… Show more The 1:1 Diet, originally known as The Cambridge Diet, was launched in the UK in 1984 and has helped thousands of people worldwide lose weight and live healthier, happier lives.As a Qualfied coach, NLP practitioner and Stylist, I am able to offer a bespoke package to build your confidence and help you set your own roadmap to success. I have seen a dramatic improvement in my blood sugars after using the Cambridge Diet PlanCorporate Programs available - please contact for further details What did Cambridge find out?Using the results from DROPLET, which was published in September last year, Dr Seamus Kent has estimated that for every 100,000 people referred to the TDR* programme, 50 coronary heart disease events, 75 strokes, 900 cases of type 2 diabetes, and 25 cancers could be avoided. As a result, people are expected to live longer and in better health, with lower use and costs of healthcare services.That’s pretty impressive. * TDR - Total Diet ReplacementFor more information on the study, please contact me directly asking for Droplet Study information Show less

Since 2003 the following brands have been developed. Smartcoaching in 2003 , Alter Ego in 2006 and Bodylean in 2010 - all of which help individuals enrich and better their health and well being. New projects are in the pipeline that will offer greater choice to individuals and companies when looking for new suppliers. Some of whom have experience of product launch in both the UK and overseas.Key products have been selected that will enable growth within the UK and overseas markets… Show more Since 2003 the following brands have been developed. Smartcoaching in 2003 , Alter Ego in 2006 and Bodylean in 2010 - all of which help individuals enrich and better their health and well being. New projects are in the pipeline that will offer greater choice to individuals and companies when looking for new suppliers. Some of whom have experience of product launch in both the UK and overseas.Key products have been selected that will enable growth within the UK and overseas markets. Many of which offer individuals a low cost low risk start up proposition.Debbie works with an enthusiastic team of suppliers who complement those already offered under the Smartlife Consultancy umbrella. The company structure now enables a bespoke product offering working to both clients needs and budgets.Support is primarily offered to the Health and Beauty market with the offering of Training design and implementationCustomer Service & Sales SkillsAccountancy SupportHR ConsultancyWeb design IT developmentCRM solutionsBusiness CoachingMentor roles to name but a few. Show less

- Key focus Post-Divorce Coaching- Co-hosted Ladies Coaching Programme in Turkey for empowerment- Face2Face or telephone coaching- Qualified NLP practitioner and CoachU Graduate

Responsible for the day to day management of the Practice along with responsibility for:-Business DevelopmentPractice ManagementTraining and Development of EmployeesTeamwork with on-site Professional Associates Recruitment Monthly Marketing PlansProfit & Loss - Monthly BudgetsResearch and Development of new products and services

Manage a team of 18 partners who case manage customers fitted bathrooms, escalated director complaints and process remedial orders during installation week and as part of the aftersales team. Work in partnership with head office buying teams, fitter & installation managers to identify the root cause of complaints. Thus enabling process improvements to protect profit and enhance customer journey. Work with partners to support their development through regular 121 meetings and side by side… Show more Manage a team of 18 partners who case manage customers fitted bathrooms, escalated director complaints and process remedial orders during installation week and as part of the aftersales team. Work in partnership with head office buying teams, fitter & installation managers to identify the root cause of complaints. Thus enabling process improvements to protect profit and enhance customer journey. Work with partners to support their development through regular 121 meetings and side by side coaching. Currently supporting Operations Manager with project work to review E2E process of both complaints and fitted bathrooms proposition. Supported delivery of training for intake of new partners. Coach and support partners with complex customer complaints for the fitted Kitchen and Bathroom case managers whose order value is in excess of £30k. Dealing with best customers for John Lewis - negotiating complex complaint resolution to protect brand and profit margins. Within 6 weeks improved response rate for complaints and maintained cases with SLA.Championed teamwork for telephony on the dept improving telephony SLA from < 10% to > 80%. Completed a root cause analysis of incoming calls in the dept to identify key drivers for complaints from customers - Top trends being lack of Communication and Speed to resolve customer complaints.Currently working with partners to develop action plans to improve case management across all areas of the process from sales - planning and installation of customers bathrooms. The key objective is to reduce complaints and speed up delivery of remedial works during customers bathroom installation. And provide tangible evidence to support training and development needs of all partners involved in the end to end process Show less

Managed a team of partners handling inbound calls to support customers calling from our branch network with queries and process sales transactions. Achieved excellent FPR across the team 76% +, sales per call in excess of £50 per call. Quality Reviews 85% +. Effectively managed and improved team absence from 50% to less than 10% in 6 months. VOC scores 4 + on a monthly basis. Excellent customer feedback around resolution and ownership of complaints.

Managed team of partners handling back office support functions. Coaching and developing partners to handle complex customer enquiries and complaints. Responsible for resource management across the dept to ensure telephony and customer contact KPI's achieved. Submitted numerous suggestions to central Continous Improvement Team to improve productivity and customer journey

Managed two teams across the dept who had mixed skill set - handling price match promises, email correspondence and inbound telephony. A team of 24 partners with a mixed skill set. Implemented training and development plans for all partners whilst working 28hours per week. Performace Managed underperforming partners and helped identify skill gaps across the dept. Supported newer managers to the business with disciplinary and absence management, providing ongoing coaching to own team… Show more Managed two teams across the dept who had mixed skill set - handling price match promises, email correspondence and inbound telephony. A team of 24 partners with a mixed skill set. Implemented training and development plans for all partners whilst working 28hours per week. Performace Managed underperforming partners and helped identify skill gaps across the dept. Supported newer managers to the business with disciplinary and absence management, providing ongoing coaching to own team alongside fellow managers.Monthly Quality reviews completed for all partners from both a telephony and written word perspective. FPR constantly in excess of 80% along with 85% for quality reviews. Partner Satisfaction Survey results for the team one of the highest on the dept. Show less

Managed a team of partners processing online price match enquires. Coached and developed partners with systems training and handling of complex delivery enquiries and complaints. Assisted with implementation of process efficiencies that lead to an increase in productivity and partner skill set .

Body Slender is a subsidiary of Immitec one of Scandinavia’s oldest and most successful evidence based nutritional health supplement companies. Immitec has been established since 1984, based in Tønsberg Norway and we have historical sales approaching almost half a billion Euros in product sales globally.We have subsidiary offices in Finland, United Kingdom, Romania, Brazil the middle east and North Africa that have serviced the millions of customers we have in over 40 countries around… Show more Body Slender is a subsidiary of Immitec one of Scandinavia’s oldest and most successful evidence based nutritional health supplement companies. Immitec has been established since 1984, based in Tønsberg Norway and we have historical sales approaching almost half a billion Euros in product sales globally.We have subsidiary offices in Finland, United Kingdom, Romania, Brazil the middle east and North Africa that have serviced the millions of customers we have in over 40 countries around the world.We have won many awards such as health product of the year and supplier of the year in Norway, Finland and Holland. We also sit on the EU board of a 6 million euro initiative which is researching the benefits of beta glucan. Which involves working with multiple universities across EuropeOur brands are sold around the world in some of the largest most prestigious health stores as well as being used by thousands of medical and health practitioners.Norway is famous for producing medical supplements to an exacting standard in an environment of purity and precision. We are proud to source the highest quality ingredients and we produce all of our products to the highest manufacturing standard. Our clients testimonials support the ongoing success of this brand , we are humbled to be able to offer a program that is delivering lifestyle changes for our clients. For additional testimonies please contact me . Our FREE affiliate program enables anyone interested in their own or clients well being to join the business. It truly is a business in a box with a difference Show less

Delighted to be working with one of the fastest growing anti ageing companies that has developed the Ageloc Technology that targets the sources of ageing both internally and externallyAchieved Ruby Status - less than 1% of distributors achieve this recognition Operating in 53 countries , this business gives individuals the opportunity to make a difference to the health and well being of people on a local , national and international basis.Dunn and Bradstreet 5A1 rating Publicaly… Show more Delighted to be working with one of the fastest growing anti ageing companies that has developed the Ageloc Technology that targets the sources of ageing both internally and externallyAchieved Ruby Status - less than 1% of distributors achieve this recognition Operating in 53 countries , this business gives individuals the opportunity to make a difference to the health and well being of people on a local , national and international basis.Dunn and Bradstreet 5A1 rating Publicaly traded on the NYSE (NUS)Corporate Goal to be the first direct sales organisation to achieve a Trillion in SalesEstablished Scientific Research and Development TeamIncredible Market potential in 53 CountriesOne of the fastest growing public companies Show less

An Affiliate system with a difference that I am proud to be part of ! Providing a range of products that help to increase the health and well being of their users. In less than 12 months this company has close to 1000 affiliates. No marketing - pure word of mouth referrals. These products fit very well as a stand alone business or a great bolt on to business owners interested in health , fitness or beauty industry.This system offers :- No Start Up FeesNo Requirement To Buy… Show more An Affiliate system with a difference that I am proud to be part of ! Providing a range of products that help to increase the health and well being of their users. In less than 12 months this company has close to 1000 affiliates. No marketing - pure word of mouth referrals. These products fit very well as a stand alone business or a great bolt on to business owners interested in health , fitness or beauty industry.This system offers :- No Start Up FeesNo Requirement To Buy ProductNo Ongoing CostsGet Paid For The Life Of Each CustomerGet Paid Monthly Commissions via PaypalHigh CommissionsFull Training Inside The Affiliate PortalTrack All Commissions In Real TimeAccess Promotional ToolsAccess Affiliate Only Offers and BonusesWorld Class Internet Marketing Tips From The Founders (Internet Marketing Experts)Want to know more about the products check out the link below Show less

Working with the Brand owners to take the product to market. Building relationships with individual distributors , partners and wholesale outlets to increase salesTraining design and deliveryOnline marketing strategy

The G&T Women’s Network meets every month at Bredbury Hall Hotel in Stockport. Our networking meetings over a late breakfast are fun, relaxed and friendly. We offer women in business a supportive and empowering environment.Members of our network form valuable business relationships, share ideas, offer advice and discuss ways in which we can help each other to grow in confidence and achieve our ambitions.The format of our monthly networking meetings is simple. Each attendee… Show more The G&T Women’s Network meets every month at Bredbury Hall Hotel in Stockport. Our networking meetings over a late breakfast are fun, relaxed and friendly. We offer women in business a supportive and empowering environment.Members of our network form valuable business relationships, share ideas, offer advice and discuss ways in which we can help each other to grow in confidence and achieve our ambitions.The format of our monthly networking meetings is simple. Each attendee makes a short presentation to the rest of the group over breakfast and we exchange business cards. The host of each meeting then presents and leads a lively discussion topic.This is a great opportunity to get involved with the growth of a brand new group – unlike lots of other networking groups we don’t have a policy of only one person per category – we all work together to find ways in which we can help each other drive sales and learn new skills. It’s about supporting, not competing!We are a non-profit making organisation and we don’t charge a membership fee – each meeting is just £12. Each meeting runs from 10am til noon. Booking and paying in advance is a requirement – please contact our administrator for more details.We hope you can join us and look forward to meeting you. Show less

Financial ManagementBusiness DevelopmentBrand AwarenessRecruitment & TrainingE commerce strategyLocal and National Marketing

Volunteer Host of South Manchesters Ladies Networking ClubMonthly meetings where ladies with a passion for business meet to exchange ideas and contacts.Sometimes over lunch or just a coffee. A structured meeting to enable time for open networking and focused discussions around key business topics.Guest Speakers are invited to show case their talent and business accumen - sharing industry wide knowledge with members.Hope to see many more local business owners there

Image Consultancy Services for private and corporate clients.Find out which colours will enable you to look your best regardless of the occassion.Do you have a team out representing your brand ? What do they wear - uniform or own clothes - what first impression are they making for your company.Know which style of clothing to choose to enhance your personal image and brand.Individual ConsultationsGroup Consultations Corporate TalksCombine our services… Show more Image Consultancy Services for private and corporate clients.Find out which colours will enable you to look your best regardless of the occassion.Do you have a team out representing your brand ? What do they wear - uniform or own clothes - what first impression are they making for your company.Know which style of clothing to choose to enhance your personal image and brand.Individual ConsultationsGroup Consultations Corporate TalksCombine our services with our associates to offer a range of services to enhance the well being of your staff Show less

Volunteer Community GovernorAssisting with day to day Governing Body roles. Attending committee meetings for Personnel Management & Resources. Key contact for recruitment.

Volunteer Mentor to The Prince's Trust. Supporting mentees with start up business ideas, mentoring, coaching and offering all round support

* worked closely with the Product Manager to develop campaigns for mortgages across different channels* designed and delivered training * distance managed a team of highly motivated mortgage advisers* whilst setting up my coaching business

* joined the project team to set up a new mortgage call centre* completed my Cemap studies* worked with the Customer Service manager to recruit, train and develop the new team * workflow management and personal development key elements of role

* held various team manager positions covering* complaint handling teams* sales teams* account opening teams* had many opportunities within this time all of which i took on board, flexibility and a desire to suceed allowed me to further my career within the organisation