Debby Walsh Email & Phone Number

England, United Kingdom

Nottingham, United Kingdom

Nottingham, United Kingdom

To provide exemplary customer service and support for the UK and across all other international territories.Escalate all high priority and severity issues accordingly.Escalate all complaints appropriatelyDeal with Governing / Regulatory bodies with enquiries within the appropriate time-scale.Make recommendations for Support Site content based on customer.

Nottingham, United Kingdom

• Working to tight time deadlines in regards to completing projects on time and making sure that the branch networks month end dead lines were hit. This involved shift change to better enable the business to make full.
• Taking full ownership and responsibility for issues: part of my job was to make financial changes to customers’ accounts in a live environment this was done with a high level of trust as I had system administrator.
• Troubleshooting as Users would log calls via the It service desk I would then trouble shoot the issue and see if it was a technical change that could be made by my team or did it need to escalated to a 3rd party I then.
• Migration data during the 3 migrations I played a key part in data cleansing via SQL reports which were processed each night and were amended by myself and my team the next day we were also on hand for dress rehearsals.
• Working with large bespoke financial systems on a daily basis being a part of a small team we had a lot of responsibility
• Branch Set up and User maintenance we were responsible for creating all new branches integrating them with HSBC for card payments and setting all of the internal users for the branch as we were a regulated company we.

I handled calls from external customers who wished to purchase tickets for events, I also helped package the tickets up.

Nottingham, United Kingdom

During my 4 years at Rock city I had the chance to work in several different areas Promotions Bar Reception Box office