Deb Bishop Email & Phone Number

Atlanta, Ga, Us

Peachtree Corners, Georgia, United States

Responsible for providing various training to employees, management and other employee groups that develop skill sets and knowledge to ensure they are equipped to perform duties for the company and or are developing for future roles within the company. As well as full cycle training: assess needs, research, plan, develop, coordinate, implement and evaluate training programs. • Training topics: 5 Levels of Leadership, Manager's Guide to HR, Leadership, Career Development Programs… Show more Responsible for providing various training to employees, management and other employee groups that develop skill sets and knowledge to ensure they are equipped to perform duties for the company and or are developing for future roles within the company. As well as full cycle training: assess needs, research, plan, develop, coordinate, implement and evaluate training programs. • Training topics: 5 Levels of Leadership, Manager's Guide to HR, Leadership, Career Development Programs, Compliance.Manage LMS, establish and create eLearning Courses for HR, Leadership, Safety, Orientation, etc.Monthly Leadership webinars, documentation of processes, Company communications, event planning, Company Orientation and New Hire onboardingEstablished 9-month personal and professional development programImplementing systematic Onboarding/New Hire Program Show less

Alpharetta, Ga

Establish, implement, and direct customer care training programs ensuring the maximum effectiveness of the customer service organization.Developed New Hire Associate training, developed and delivered Dynamics 365 CRM training and developed and delivered site-wide Customer Experience Modules.

Greater Los Angeles Area

Responsible for structuring and creating Training and Development departmentIdentified current and future training needs through needs assessment, analysis and partnership with executive teamDevelopment of Leadership training series for front-line leaders as well as Peer Collaborative Initiatives and Customer Service/Experience training workshopsResponsible for T&D strategic planning and creating and managing training budget

Responsible for providing administrative support to the Assistant Superintendent of Educational ServicesPositively contribute to Division team, coordinating multiple projects, providing technical and administrative support

Customer Experience Training SolutionsThe 'personal' side of brandingConsulted, created and delivered customized full-day Fish! Philosophies training for leadership and employees, 600 participants.Consult with Small Businesses to deliver experience and training services, to include: Experience Audits, Change Management and Custom Designed Service and Sales TrainingSpeaking engagements with Chamber of Commerce, WE-Women’s Entrepreneurs and partnered with the Small Business… Show more Customer Experience Training SolutionsThe 'personal' side of brandingConsulted, created and delivered customized full-day Fish! Philosophies training for leadership and employees, 600 participants.Consult with Small Businesses to deliver experience and training services, to include: Experience Audits, Change Management and Custom Designed Service and Sales TrainingSpeaking engagements with Chamber of Commerce, WE-Women’s Entrepreneurs and partnered with the Small Business Administration to provide workshops regarding Customer ExperienceWas awarded Customer Service Training bid from the City of Lancaster for its entire staff. Show less

Coordinated and conducted Customer Experience training engagements for 23 Financial Institutions nationwide to include client and event preparation, travel to and delivery and continued support training program.Delivered Customer Experience, Sales Methodology and Critical Coaching training to over 1200 Financial Institution executives, managers and employees.Developed client facilitation materials and delivered Train the Trainer events for Training and Leadership.Consult client… Show more Coordinated and conducted Customer Experience training engagements for 23 Financial Institutions nationwide to include client and event preparation, travel to and delivery and continued support training program.Delivered Customer Experience, Sales Methodology and Critical Coaching training to over 1200 Financial Institution executives, managers and employees.Developed client facilitation materials and delivered Train the Trainer events for Training and Leadership.Consult client teams for ongoing program implementation support.Responded to industry demand, created training and materials to pilot an Experience Based Sales Program for Financial Institutions. Show less

Designed, implemented, managed, and evaluated training solutions for Financial Institution and Small Business contact center employeesConducted needs-analysis and partnered with leadership teams to identify training needs.Created and delivered new hire curriculum, including facilitator, participant a visual materials, Small Business call center experience training, relationship sales and customer serviceEvaluated trainee comprehension during training and new hire performance after… Show more Designed, implemented, managed, and evaluated training solutions for Financial Institution and Small Business contact center employeesConducted needs-analysis and partnered with leadership teams to identify training needs.Created and delivered new hire curriculum, including facilitator, participant a visual materials, Small Business call center experience training, relationship sales and customer serviceEvaluated trainee comprehension during training and new hire performance after training period.Consulted with leadership to evaluate program effectiveness and determine methods for improvement Show less

Managed the effective performance of a team of 25+ employees, maintaining documentation of performance progress, performed quality process reviews, call monitoring and high-performance coaching.