• Traverse being a start up, a lot of effort had to be given to the business development aspect of it. The company deals with training and coaching.• The primary responsibility is interaction with various companies to make them aware of Traverse and what the company does. This would be carried out both in written and one to one format.• The major clients were entrepreneurs and academic institutes

A part of Customer Life Cycle Management Team and looking after TERM & COMPLIANCE, taking care of De-dupe of both Vodafone & Idea Brand and Compliance of both Vodafone & Idea since Apr’19. Looking after multiple number connection (De-dupe) of both Vodafone & Idea Brand.Successfully launched the combined bulk checking (De-Dupe) for WBK with threshold 8, currently all the new activations are getting checked on combined data (both brand activation) and subsequent action taken for… Show more A part of Customer Life Cycle Management Team and looking after TERM & COMPLIANCE, taking care of De-dupe of both Vodafone & Idea Brand and Compliance of both Vodafone & Idea since Apr’19. Looking after multiple number connection (De-dupe) of both Vodafone & Idea Brand.Successfully launched the combined bulk checking (De-Dupe) for WBK with threshold 8, currently all the new activations are getting checked on combined data (both brand activation) and subsequent action taken for combined bulk numbersTaking care of Compliance by doing regular sample audit of new activation of both brand 100 % document submission to TERM CELL for each and every requirement every month for both the circle and for both the brands within timeline without fail. Penalty negotiation with TERM CELL for Penalty on Forgery CAFs.Prior to this I was in Activation Team, taking care of Sim replacement service of both Kolkata and West Bengal for both Vodafone and Idea (September 2018 – March 2019Summary on that role:Looking after Sim Replacement service of both Kolkata & West Bengal circle for both Vodafone & Idea brand.In-Roamer Sim Exchange need to be handled for both the brandsNew updates on Sim Exchange to be given to all stores of Kolkata and WB through bridge call trainingAudit on Sim Exchange to be shared with Agency to minimize the error and defectsHandling market escalations on Sim ExchangeFollow up with Project Support and Switch team for quick resolutionCo-coordinating with Training team on frequent refreshers on sim exchange for the stores and retail Show less

Postpaid Service Provisioning and Activation (12-Feb’18 – Till Date) Looking after Postpaid Activation and Service Provisioning Warehouse Management Looking after Postpaid Process, Policy and Regulatory Compliance Managed agency for Postpaid RV calling and increased the daily appointment count from 50 to 200. Currently managing one agency for postpaid file net uploading and CAF Management. Also handled the retail team to do RV of postpaid customers as per… Show more Postpaid Service Provisioning and Activation (12-Feb’18 – Till Date) Looking after Postpaid Activation and Service Provisioning Warehouse Management Looking after Postpaid Process, Policy and Regulatory Compliance Managed agency for Postpaid RV calling and increased the daily appointment count from 50 to 200. Currently managing one agency for postpaid file net uploading and CAF Management. Also handled the retail team to do RV of postpaid customers as per appointment given by them. Looking after Postpaid Documentation.Zonal Channel Coordinator, Service Delivery (Nov’14 – 11-Feb’18) Managing 23 Idea Service Points across three districts of WB. Nadia, Murshidabad and Birbhum Coordinating with 32 TMs, 4 ASMs and 1 ZBM along with 150 odd distributors. Giving refreshers and trainings to the FDEs (Front Desk Executives) of these touch points frequently. Involved in a Project to increase the 4G traffic and customer Aadhaar Enrolment in Berhampore zone. Earlier Responsible of activating customer prepaid connection within TAT Handled 7 spokes (HUB) where activation took place. Handled 14 Activation Officers, 100 Agency Manpower.Customer Interactive Management, Service Delivery (August’09 – October’14) Looking after customer communication via different channels (SMS/OBD/Website/Mail, etc.) Responsible of Agency Handling Analyzing the mode of communication and recharges done Need to check and filter out the Do Not Disturb customers from promotional communication offers. Responsible to penalize and black list agency if found non-compliant. Interacting and coordinating with all verticals and help to create attractive communicational scripts for the customers related to offers. Show less

 Doing Outbound sales to Australia and US Dial for US and Australian Campaign Selling over phone (Both - Business to Business & Business to Customer)

Work for ICCI BankNeed to call the NRI and help them to open ICCI NRI AccountStarting from helping them filling up the forms till Account Opening we are sole responsible and these needs to be done over phone.

 Doing Outbound sales to Australia and US Dial for US and Australian Campaign Selling over phone (Business to Customer)

 Doing Outbound sales to US Dial for US Campaigns Selling over phone (Business to Customer)

Software programming in Dot Net PlatformDeveloped URL based programming where the front end will only work in Dot Net and back end in Java and Database in SQL Server

Built a software where students’ records can be maintained starting from admission, fees collections, etc.