KEY DELIVERABLES: Lead and execute F&B operations in events like large weddings or conferences, responsible for all the thorough needs of the client.  Analise potential restaurant location and theme, comparing with other outlets in the area.  Assist with Restaurant and kitchen layout, Menu planning. Recruit, interview and train initial staff to streamline restaurant efficiency. Forecast revenues and expenses for the first six months of operation, identifying required… Show more KEY DELIVERABLES: Lead and execute F&B operations in events like large weddings or conferences, responsible for all the thorough needs of the client.  Analise potential restaurant location and theme, comparing with other outlets in the area.  Assist with Restaurant and kitchen layout, Menu planning. Recruit, interview and train initial staff to streamline restaurant efficiency. Forecast revenues and expenses for the first six months of operation, identifying required capital reserves and the time required for breakeven point.  Study company’s current operation and suggest changes in staffing, menu items pricing, marketing strategies to increase revenue. Show less

 Responsible for supervising 24 hours operational room service operations of 400+ rooms.  Facilitated as pre-opening team leader for the outlet, planned the layout to ensure smooth operation.  Instrumental in managing order flow and proper execution of all “a la carte” food and beverage orders.  Worked as the butler supervisor, allocated butlers for the guests, and ensured guest satisfaction by taking feedback to improve the quality of service.  Effectively coordinated… Show more  Responsible for supervising 24 hours operational room service operations of 400+ rooms.  Facilitated as pre-opening team leader for the outlet, planned the layout to ensure smooth operation.  Instrumental in managing order flow and proper execution of all “a la carte” food and beverage orders.  Worked as the butler supervisor, allocated butlers for the guests, and ensured guest satisfaction by taking feedback to improve the quality of service.  Effectively coordinated daily food takeaway and delivered operations during pandemics.  Evaluated packing materials, on-time delivery, hygiene, and safety, resulting 15% increase in rating on online food delivery platforms. Also promoted seasonal and festive offerings on social media and food delivery portals.  Managed all types of banquet events and conferences. Ability to follow directions from banquet event orders.  Provided strong leadership to the team to ensure event preparations were completed on schedule.  Worked as the facilitator during the operation, directly communicated and coordinated with the front and the back of the house departments as required.  Attended to guests, resolved complaints, listened to their needs and presented ideas and solutions to meet their requirements, and always tried to create a memorable moment for the guests.  Look after a team of 25 members, monitor staff performance, and initiate training and briefings for the development of team members to meet the highest standards of service.  Prepared staff duty roster for efficient staffing and produced daily and monthly reports, sales trends, and forecasts reports for the assigned outlet. Show less

 Responsible for overseeing the bar and managing the team to ensure brand standard service and correct drink preparations.  Ensured opening and closing tasks were performed properly. Efficiently managed inventory of beverages and other supplies at the bar and managed the procurement of all products.  Skilfully complied daily sales and updated all the bar reports daily.  Effectively led restaurant operation during busy hours, communicate with the guest to solve complaints… Show more  Responsible for overseeing the bar and managing the team to ensure brand standard service and correct drink preparations.  Ensured opening and closing tasks were performed properly. Efficiently managed inventory of beverages and other supplies at the bar and managed the procurement of all products.  Skilfully complied daily sales and updated all the bar reports daily.  Effectively led restaurant operation during busy hours, communicate with the guest to solve complaints, and ensure a smooth operation.  Expertly handled billings & cash and operated POS systems like MICROS in all outlets.  Instrumental in planning and conducting training for the team by evaluating the performance.HIGHLIGHTS:  Known as 2 times winner of the Trainer of The Month Award.  Nominated and promoted as Supervisor for delivering stupendous services. Show less

 Successfully worked as a Butler and took care of 100+ special private dining.  Actively served guests from all over the world and learned to provide personalized, uninterrupted, anticipated service to give a unique experience to the guest.  Responsible to take orders and assist the chef to prepare food as per the guest’s preferences.  Assisted the guest with the selection of menu choices and wine pairing suggestions in an informative and helpful manner.  Worked as the… Show more  Successfully worked as a Butler and took care of 100+ special private dining.  Actively served guests from all over the world and learned to provide personalized, uninterrupted, anticipated service to give a unique experience to the guest.  Responsible to take orders and assist the chef to prepare food as per the guest’s preferences.  Assisted the guest with the selection of menu choices and wine pairing suggestions in an informative and helpful manner.  Worked as the bartender, responsible for preparing and dispensing mixed drinks and other beverages and arranged the bar according to a mise-en-place checklist.  Maintained cleanliness of all front and back areas of the outlet and ensured high standards of food safety and hygiene. Show less