Deborah Diaz De Leon, Mba Email & Phone Number

Orange, Ca, Us

United States

Program Director over multiple grant funded Peer Mentoring programs. Responsible for multiple program creation, including staffing, operations, external marketing, budgets and relationship building with referral partners. Individuals served in Peer programs are those who personally encounter challenges with their own mental health or that of a loved one. Peer Mentors are a fabulous addition to the workforce as they have lived experiences that allow them to support fellow community… Show more Program Director over multiple grant funded Peer Mentoring programs. Responsible for multiple program creation, including staffing, operations, external marketing, budgets and relationship building with referral partners. Individuals served in Peer programs are those who personally encounter challenges with their own mental health or that of a loved one. Peer Mentors are a fabulous addition to the workforce as they have lived experiences that allow them to support fellow community members struggling with their mental health and wellness or supporting a family member with a mental health condition. Grant funded each peer program has requirements specified by the funder which entails differences amongst the programs. Differences could be the desired outcomes, individuals served, location served, to name just a few.Individuals served and being served have experiences which qualify them for a Peer position. Those same experiences, also add unique management and leadership challenges and opportunities. A Peer Mentor is regularly facing complex situations where team members are supported by fellow peers and leadership. Supporting this team is extremely gratifying. Show less

United States

Support Health Care Agency in Strategy Implementation through the use of quality improvement tools and techniques, project management, focusing on equity and outcomes. Supported the PHAB Re-accreditation for 2022, Vaccine Task force, System of Care Thinktank, among other significant work with the community.

Newport Beach, California

Utilizing Lean / Six Sigma methodologies to systematically improve service excellence, cost excellence, and quality excellence within the acute care setting.Analyze data within a subset of the DRG portfolio to identify cost saving opportunities along with subject matter experts leading to the identification and implementation of evidence based / lean solutions. Fiscal year benefit realization of DRG portfolio was over 8 Million. -Coordinated analysis and education with Physician… Show more Utilizing Lean / Six Sigma methodologies to systematically improve service excellence, cost excellence, and quality excellence within the acute care setting.Analyze data within a subset of the DRG portfolio to identify cost saving opportunities along with subject matter experts leading to the identification and implementation of evidence based / lean solutions. Fiscal year benefit realization of DRG portfolio was over 8 Million. -Coordinated analysis and education with Physician stakeholders and Coding Department to more concisely capture needed information resulting in more accurate DRG assignment. -Facilitate standardization of patient pathways with Physician stakeholders, including associated documentation and level of care placement.Simultaneously project manage multiple portfolios of work through the entire DMAIC process.Support Chief Quality Officer in leading and guiding improvements in reduction of Healthcare Acquired Conditions and Root Cause Analysis. Show less

Fulerton

Recruited to lead, teach, and coach Lean principles, philosophy, and tools across all organizational levels; improved processes and reduced waste. Instrumental in improving service delivery by refining administrative and patient care processes.Partnered with executive and supervisory staff to establish performance matrixes and develop strategies for achievement; supported leadership team through presentation and implementation of organizational change.Hospital reversed annual $1M… Show more Recruited to lead, teach, and coach Lean principles, philosophy, and tools across all organizational levels; improved processes and reduced waste. Instrumental in improving service delivery by refining administrative and patient care processes.Partnered with executive and supervisory staff to establish performance matrixes and develop strategies for achievement; supported leadership team through presentation and implementation of organizational change.Hospital reversed annual $1M loss from new physician billing denials with creation of improved credentialing process.Patient care was improved and hospital liability reduced with the development of a protocol that eliminated incidents of Ventilator Associated Pneumonia (VAP).Facilitated 80+ Rapid Improvement Events, Value Stream Analysis, Project Preparations, Vertical Value Streams, and A3 projects credited with improving performance and the discovery of cost cutting strategies.Led Green Belt, Core Team, Team Leader, Job Instruction Method, and Kata Training. Show less

Courses Developed and TaughtCoaching; created interactive workshops providing supervisors techniques for improving employee performance.Facilitation; presented concepts key to leading effective meeting, workshop, and mediations.Managing With Impact;learn practical skills that increase confidence to empower managers and staff that increase their contribution to the success of the organization.Masterful Trainer; enhance trainers skills to continue to be a positive influence and… Show more Courses Developed and TaughtCoaching; created interactive workshops providing supervisors techniques for improving employee performance.Facilitation; presented concepts key to leading effective meeting, workshop, and mediations.Managing With Impact;learn practical skills that increase confidence to empower managers and staff that increase their contribution to the success of the organization.Masterful Trainer; enhance trainers skills to continue to be a positive influence and catalyst to allow the organization to thrive in changing times.Mastering Meetings; created basic and advanced course on all aspects of meeting planning, logistics, and processesStrategic Leadership; help self awareness and ability to strategically think which allows a conscious competence in convening, motivating, and influencing teams towards the larger organizational vision.Strategic Learning; provide tools and practical tips for the application of Strategic Learning / Strategic Thinking.Strategic Thinking; Tools and skills to evaluate and support sound business decisions by developing personal insight at critical moments.Teams: Sponsoring, Activities, Meetings; Provide the insights, tools, and practical skills needed to bring a team together with vision, direction, and motivation to successfully achieve the positive outcomes that were intended.TWI (Training Within Industry) Job Instruction; Learn a method of instruction where you teach a concept in a one on one setting, that has been in use internationally since WWII.GreenBelt- Basic Lean; Systems and processes to empower the identification and elimination of waste, resulting in potential of increased productivity, reduced costs, increased customer and employee satisfaction. Based upon Toyota Production System.KATA - Daily Problem Solving: instruct on a set of practice routines for learning to work scientifically when you pursue goals in complex systems Show less

Fullerton, Ca

Ending responsibilities included departmental month end financial reporting, marketing, billing operational management, continuous process improvement through collaborationBusiness Services Manager, Occupational Health Services (2006–2008) Supported clients and patients in customer service needs. Managed Billing and AR for Service LineOperations Manager (2002–2006) Created and trained on departmental policies and procedures to ensure compliance with client… Show more Ending responsibilities included departmental month end financial reporting, marketing, billing operational management, continuous process improvement through collaborationBusiness Services Manager, Occupational Health Services (2006–2008) Supported clients and patients in customer service needs. Managed Billing and AR for Service LineOperations Manager (2002–2006) Created and trained on departmental policies and procedures to ensure compliance with client requests and regulatory requirementsPhysician Office Manager (2000–2002) Managed staff, operations, and budgetMedical Assistant (1997–2000)Limited License X-Ray Technician (1997–2004) Show less

Mba, Business Administration And Management, General

Bachelor'S Degree, Health Services Administration

Education record

Activities and Societies: Swimming National Charity League