Debi Lloyd Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

As a member of the senior leadership team, I acted as Chief of Staff to Senior Vice President, MuleSoft Presales delivering strategic initiatives to achieve OKRs. Key Achievements: • Implemented strategic initiative program to drive functional Company alignment, deliver OKR’s and drive growth. • Led and facilitated 3 high-level leadership events/offsites promoting team building, enhancing communication and productivity at COO level.• Led pre-sales productivity team to deliver programs, sales enablement, tools and resources,aimed at enhancing productivity, propel ACV and accelerate pipe generation.

Sydney, New South Wales, Australia

A member of the APAC solutions engineering leadership team, I was responsible for Pre-sales Enablement and Programs for the JAPAC region as well as defining and executing on global initiativesKey Achievements:• Successfully delivered 13 onboarding enablement bootcamps and reduced ramp time from 14.9 months to 6 months with an average CSAT of 4.47 out of 5. • Led and executed a Distinguished Solution Engineer Certification program with 10 out of 11 candidates passing, designed to create a career path for Principal Solution Engineers and provide a retention strategy for star talent.

Sydney, New South Wales, Australia

I worked with Sales Leadership to deliver innovative programs designed to increase productivity, gain consistency and achieve faster onboarding within the Sales Organisation. Key Achievements:• Drove 10.2M in business savings for reinvestment working with the Executive Leadership team.• Planned and delivered 2 Sales Organisation enablement events virtually to over 1,000 Account Executives across Asia Pacific

Sydney, Australia

Planned, Implemented and ran the Success Graduate Program for our Customer Success Group (CSG) across APAC. Key achievements: • Reviewed the multiple graduate programs across Salesforce and collaborated with Sales Strategy, Sales Development and Solution Engineering on common enablement resulting in savings of approx 60 hours and $7K per course. • Aligned salaries across Customer Success, Solution Engineering, Sales Development and Sales Strategy to ensure equality across the business functions.

Sydney, New South Wales, Australia

Led delivery of our Marketing Cloud Services business and subsequently led 18 Architects on the most complex Services project Salesforce had ever embarked on at the time. Key Achievements: • Improved the project portfolio by reducing the backlog and delivering higher value engagements• Reviewed bids on new Statements of work to ensure projects were scoped correctly.

Sydney

Headed up the PMO for ANZ and responsible for strengthening project delivery through consistent and repeatable processes in addition to stringent reviews of new Statements of Work to ensure what was being proposed had been clearly defined with clear deliverables.

Sydney

Implemented a multi-tenanted Exchange 2013 on premise environment for 8,500 users as part of a program of work to decommission Novell. Project Managed a desktop refresh and two Cloud based Messaging Proof of Concepts trialling Google and Exchange as part of the NSW Government’s Cloud Computing revolution. Project Managed transitions from Novell eDirectory to Active Directory, Windows XP to Windows 7 and Novell GroupWise to Microsoft Outlook in addition to data centre relocation projects

North Ryde

Implemented a Learning Management system in a highly regulated environment ensuring all employees were compliant for their current duties. Conducted a complete review of the system, conducted change management workshops and enablement.Key Achievements:• All staff adopted the new system and completed standard operating procedure training ensuring compliance within the organisation

Program Managed the rollout of the $8.5m Tomorrow’s Outlook Project which migrated 4500 users from Novell and Lotus Notes to Microsoft Outlook and Microsoft SharePoint as well as manage the Interfaces to other AMP applications Responsibilities: • Program Managed 7 streams – Email readiness, Sharepoint, Interfaces, Deployment, Change and Training, Active Directory Governance, Design and Architecture • Vendor management • Change management and training • Preparation of material and attendance at Steering Committee meetings • Budget control• Decommissioning of Lotus Notes Environment after successful program migration Other notable Achievements: • Successfully relocated four offices to new locations seamlessly – AMP to AXA and AXA to AMP, including the relocation of a small call centre and ensuring Service Management was unaffected for the business users • Project Managed the Desktop steam for the AXA-AMP Infrastructure Integration program • 2nd PM on the relocation of two comms rooms (c 30 servers) to new data centre locations

Accountability for overall delivery of projects on the Eastern Seaboard..Key achievements:• Improved resourcing and time entry process to include reduced bench time for consultants, increased revenue and the use of an internal tool• Improved communication between Services and Sales resulting in enhanced relationships and greater opportunity realisation• Reduced the number of inactive projects and achieved a faster burn of backlog revenue• Delivered large, high profile projects including implementation of a new Service Desk system for a major retail chain and a Cloud solution involving provisioning and systems management and monitoring for a major software vendor.

Initially employed as a senior project manager I was promoted within the organisation to hold direct management responsibility for the Infrastructure Solution Centre’s Wagering $15 million Program of work which included:• EBT (Easybet terminal) new product rollout in New South Wales and Victoria • CIT (Customer Information terminal) expansion project in New South Wales and Victoria• DFS Printer rollout into NSW Retail networkKey achievements and responsibilities:• Writing of and obtaining agreement to the initial business case• Agreeing maintenance agreement with existing repair company• Vendor selection, procurement and management• Management of the manufacture process for terminals• Creation and maintenance of rollout schedule• Communication strategy and training program for Wagering outlets• Delivery of the DFS Printer component, on time, in scope and $600 thousand under budget• Preparation and attendance at Steering Committee meetings

The migration to Active Directory, implementation of the Tivoli System Management suite and migration of all existing applications to a new, consolidated blade server farm and SAN brought more control to the IT environment and provided a step change in the ability to provide a stable and effective service. Line management of 6 staff. Key achievements and responsibilities:• Rollout of First Class Email System to 300 schools on time, to specification and to budget• Implementation of new temporary data centre using virtualised IBM blade Servers and SAN.• Implementation of Change Management system • Implementation of Tivoli Storage Manager, Tivoli Configuration Manager, Tivoli Monitoring and Active Directory• Process and System creation for Change and Configuration Management

Worked for the digital team and approximately 20 websites. Project management of small to medium sized projects. Looked after the technical aspect of eCRM work. Key achievements and responsibilities:• Relaunch of Emap.com website with content management capability and more channels• Enhancement of Meed.com website resulting in more subscriptions, increased revenue and trebling of traffic to the site• Migration of traffic analysis to a more effective tool giving substantial cost savings and accurate traffic statistics

Lead a team of 21 people to ensure solutions were delivered on time in a mainframe environment. Supplier management and arrangement of third party resource when necessary. Managed small projects where a full-time project manager was not required.

Member of the IT Senior Management team reporting into board level with shared responsibility for a £20 million budget and sole responsibility for a £1 million revenue budget. Responsible for a team of 20 people ensuring that both hardware and software solutions are delivered on time, to specification and to budget. Also held the roles of Infrastructure Manager, Resource Manager and Senior Analyst Programmer

Masters, Business Administration And Management, General

Diploma, Marketing

Education record