Debjit Basu Email & Phone Number

Kolkata, WB, IN

Gurgaon

• Worked closely with clients to understand their business requirements and objectives.
• Conducted assessments and analysis to identify areas for improvement and optimization.
• Developed and executed implementation plans, ensuring alignment with client goals and objectives.
• Collaborated with internal and external stakeholders to ensure project success and customer satisfaction.
• Participated in project meetings and discussions, providing insights and recommendations to drive project outcomes.
• Using agile methodology values, principles, and practices to plan, manage, and deliver solutions

Mumbai Suburban, Maharashtra, India

• Performed end-to-end payment processing received through multiple channels i.e., Wire, Bills, ACH, Western Union, Proctor Insurance, Puerto Rico Walk in Payments, RTL and Checks from Borrowers to cover their monthly.
• Work on NSF/Chargeback processing.
• Worked in Customer care team – Taking customer and client calls also helped them through mails.
• Collaborate with stakeholders to gather requirements, define project scope, and establish clear objectives.
• Work in default loan servicing. I had to maintain close co-ordination with service Bankruptcy, Foreclosure, Insurance and other servicing teams.
• Following strict dead line and SLAs. Continuous coordination is maintained with the team sitting in US/Banks

Mumbai Suburban, Maharashtra, India

• Led operations for a leading social media company
• Owned partnership with cross-functional business partners and drive initiatives to enable revenue growth
• Reviewed tickets and provided timely solutions for user escalations
• Arranged Shadow Sessions for the new hires of the team and supported them in their ramp phase
• Prepared & sent periodic reports on attendance, quality and daily targets to managers

• Worked as an ‘Advance Data Capture’ operator storing all data related mortgaged properties, deeds, liens, deed of trust and other mortgage document
• Performed quality checks for transactions processed, provided training, gave floor support assistance to the new joiners
• Researched required information using available resources in the knowledge base and beyond, and accurately applying them for the right resolution
• Validated the goods received and making payments accordingly & escalated to clients if any mismatch is seen in the goods or in payments
• Successfully conducted high value payment processing and verification of authorization, amendments and claims

Master Of Business Administration - Mba, Information Technology Project Management

Fullstack Web Development - Data Structure And Algorithm

B.Sc