Information System Manager Apac Region
Current
May 2023 - Present
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Debjit Roy Email & Phone Number
Information System Manager APAC Region
at
Hyland
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Information System Manager APAC Region
Location
Kolkata, West Bengal, India
Company size
Who is Debjit Roy? Overview
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Quick answer
Debjit Roy is listed as Information System Manager APAC Region at Hyland, a company with 3312 employees, based in Kolkata, West Bengal, India. AeroLeads shows a matched LinkedIn profile for Debjit Roy.
Debjit Roy previously worked as Information Systems Team Lead, APAC Region. at Hyland and Information Systems Specialist L2 at Hyland. Debjit Roy holds Graduate Diploma In Information Technology (Level 7), Information Technology from Auckland Institute Of Studies.
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Hyland
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Profile bio
About Debjit Roy
►Experienced IT support manager with 14+ years' of experience in IT Operations & Support, Networking, and Software & Hardware Support for clients across the globe.►Working in challenging and deadline-oriented environments, I have led and coordinated service delivery matters, technological matters, hardware and software procurement, conceptualized and implemented technological plans which are aligned with organizational objectives, defined IT roadmaps, managed budgets, technology evaluation with execution of various projects using ITSM.►Six years of International experience working as Incident Manager in New Zealand, and as Service Analyst in UK.►During my tenure with various global companies in India, New Zealand and UK, I have acquired hands-on experience and excellent knowledge of hardware and associated technologies: desktop, laptop, tablet and mobile devices, operating systems – Microsoft Windows, Citrix, Microsoft Office software applications, as well as LAN/WAN technologies. ►My technical proficiency includes developing & executing strategic plans for information systems & technology solutions for products, extending ITIL Service Support in Incident, Problem, Change, Release & Configuration Management, and collaborating with Global Support teams and other IT groups for various project planning and execution activities.Specialities:Technical:☛Windows 2008/2012 Server,Windows10 Administration, Microsoft Office 365, VPN and thin clients, Project Management☛VMware, Configuration Management, Microsoft Windows 7/8/10, MS Outlook 2007, 2010, 2013Functional:☛IT Help Desk☛IT Service Management☛User Support☛Project Management☛Networking Support☛Application Support and Voice Support☛Installing and Troubleshooting Software and Hardware☛Boardroom/Conference Call set-ups☛Customer Service Management☛Web Technologies☛Technical Documentation
Current workplace
Debjit Roy's current company
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Hyland
10 roles · 7 years
Debjit Roy work experience
A career timeline built from the work history available for this profile.
Information Systems Team Lead, Apac Region.
Leading a team of 6 direct support IT Support Specialist located in offices across APAC region. Oversee day- to- day operations of IT Support team. Mentoring, coaching IT Support staff and provide support as and when required. Managing systems installations and implementations. Onboarding and mentoring new team members in the IT Support team..
Information Systems Specialist L2
Coordinated and Resolved work order requests related to computer equipment, mobile devices, printers, scanners, desk phones, and audio/video equipment., chat and in-person channels. Took ownership of assigned work and ensured all requests are resolved or escalated in a timely manner. Documented detailed information regarding work order requests and.
Information Systems Specialist 2
2019 - Oct 2021
Information Technology Engineer
☛Identifying and resolving technical issues concerning laptops, desktops and all-in-one- PCs of Hewlett-Packard North American customers within the agreed service levels☛Developing and updating standard operating procedure (SOP) and other technical documents to promote consistency across the various layers of services offered
Mar 2018 - Dec 2018
Senior Service Desk Analyst.
☛Diagnosed and resolved service desk tickets to ensure continuity of service levels☛Exercised excellent analytical and problem-solving skills while dealing with escalated incident calls and resolving them within the service level agreement (SLA)☛Identified recurring incidents and provided Problem Management team with workarounds☛Generated aged incident.
Feb 2012 - Mar 2017
Service Desk Analyst
☛Analysed and resolved IT helpdesk requests, incidents & issues pertaining to Windows XP / 7, MS Exchange, User Applications, MS Office, MS Outlook and Citrix within the SLA☛Logged calls and deployed Windows OS and applications using CA Service Desk☛Created new user accounts, managed user rights/permissions in Windows Active Directory☛Identified and.
Oct 2010 - Jan 2012
It Systems Engineer Windows
Joined GE Capital IT Services Limited (now Genpact) as IT Senior Engineer (Level 2) and promoted as Management Trainee IT Services (Band 4) and then as IT Systems Engineer Windows (Level 2).☛Provided time-critical remote support to ~5000 Windows Servers (HP, COMPAQ and DELL) at different geographical locations such as Cincinnati, Stamford, New York &.
Apr 2006 - May 2009
Desktop Support Engineer
☛Analysed, resolved and ensured 100% uptime for applications running on Dell, HP, Toshiba laptops and desktops used by various departments☛Performed cabling and patching of desktop computers and laptops ☛Conducted regular system health checks☛Undertook regular maintenance and break fixing of HP laser printersKey Initiatives & Achievements:☛Received “GE.
Apr 2004 - Apr 2006
Technical Support Analyst (Level 1)
☛Responded to inbound calls from various GE businesses, including Healthcare, Rail and Medical Systems regarding technical issues ☛Developed and updated SOP and other technical documents ☛Assisted in preparing weekly shift rosters Key Initiatives & Achievements:☛Recognised by senior management for consistent performance and delegated with additional.
Feb 2001 - Apr 2004
Team & coworkers
Colleagues at Hyland
Other employees you can reach at onbase.com. View company contacts for 3312 employees →
AW
Aaron West
Colleague at HylandUnited States, United States
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IS
Inon Shnayder
Colleague at HylandMesa, Arizona, United States, United States
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HK
Harini Kv
Colleague at HylandSan Diego, California, United States, United States
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MA
Michele Allen
Colleague at HylandGlen Allen, Virginia, United States, United States
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SA
Sam Adams
Colleague at HylandGreater Cleveland, United States
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TO
Terri Olson
Colleague at HylandHolt, Michigan, United States, United States
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MM
Mark Mueller
Colleague at HylandNew Alexandria, Virginia, United States, United States
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SG
Sauvik Ghosh
Colleague at HylandKolkata Metropolitan Area, West Bengal, India, India
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PO
Patrick O'Donnell
Colleague at HylandNorth Ridgeville, Ohio, United States, United States
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JS
Jagoda Stolarska
Colleague at HylandKatowice, Śląskie, Poland, Poland
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Aaron West
Colleague at HylandUnited States, United States
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IS
Inon Shnayder
Colleague at HylandMesa, Arizona, United States, United States
View →
HK
Harini Kv
Colleague at HylandSan Diego, California, United States, United States
View →
MA
Michele Allen
Colleague at HylandGlen Allen, Virginia, United States, United States
View →
SA
Sam Adams
Colleague at HylandGreater Cleveland, United States
View →
TO
Terri Olson
Colleague at HylandHolt, Michigan, United States, United States
View →
MM
Mark Mueller
Colleague at HylandNew Alexandria, Virginia, United States, United States
View →
SG
Sauvik Ghosh
Colleague at HylandKolkata Metropolitan Area, West Bengal, India, India
View →
PO
Patrick O'Donnell
Colleague at HylandNorth Ridgeville, Ohio, United States, United States
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JS
Jagoda Stolarska
Colleague at HylandKatowice, Śląskie, Poland, Poland
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2 education records
Debjit Roy education
Graduate Diploma In Information Technology (Level 7), Information Technology
Bachelor Of Commerce (B.Com.), Accountancy And Taxation
FAQ
Frequently asked questions about Debjit Roy
Quick answers generated from the profile data available on this page.
What company does Debjit Roy work for?
Debjit Roy works for Hyland.
What is Debjit Roy's role at Hyland?
Debjit Roy is listed as Information System Manager APAC Region at Hyland.
Where is Debjit Roy based?
Debjit Roy is based in Kolkata, West Bengal, India while working with Hyland.
What companies has Debjit Roy worked for?
Debjit Roy has worked for Hyland, Wipro Limited, Fujitsu New Zealand, Datacom, and Genpact.
Who are Debjit Roy's colleagues at Hyland?
Debjit Roy's colleagues at Hyland include Aaron West, Inon Shnayder, Harini Kv, Michele Allen, and Sam Adams.
How can I contact Debjit Roy?
You can use AeroLeads to view verified contact signals for Debjit Roy at Hyland, including work email, phone, and LinkedIn data when available.
What schools did Debjit Roy attend?
Debjit Roy holds Graduate Diploma In Information Technology (Level 7), Information Technology from Auckland Institute Of Studies.
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