Administrative support to Dallas Region President

Administrative and facility support to the Dallas Region President.

(Layoff) Managed department operations including reviewing and tracking department revenue, documenting gift officer interactions with donors and compiling daily financial reports for Executive Team. • Under the direction of the Associate Director of Corporate Engagement, participated in exceeding the department’s financial goal of $1.8 million in donations by helping to nurture and develop relationships with corporate donors and prospective donors. • Created marketing materials, internal user guides and custom donor letters. • Represented NTFB at corporate partner and community events.• Researched and prepared prospective corporate and leadership team profiles for Associate Director and Senior Manager of Corporate Engagement. • Completed data entry projects for Manager, Senior Manager and Director of Philanthropy Operations using Blackbaud CRM (Customer Relationship Management).

Benefits Coordinator II, Health & Welfare, Human ResourcesCommunicated with and educated 40,000+ employees across the U.S. the full cycle of Health & Welfare benefits, from new hires to retirees, including 10+ union groups.• Assisted with writing, editing and proofreading department communication documents to employees (including the Annual Enrollment Guide, Annual Enrollment Brochure, Summary Plan Description and Lunch & Learns). • Subject expert for Health Savings Plan, Health Savings Account, Healthcare Spending Accounts, Legal Guardianships and Retiree medical benefits as well as medical, dental and vision plans for self-insured medical plans.• Processed Life Event Change Forms, New Hire Forms and Annual Enrollment documentation using SAP. • Participated in employee facing meetings including New Hire Onboarding, Benefit Fairs, Wellness Expos, Lunch & Learns and CEO’s Message to the Field.Writing Representative, Customer Relations• Created personalized responses to incoming emails, letters, telephone inquiries and complaints directed to Customer Relations, Rapid Rewards, the Executive Office and other Departments.• Ensured all responses and inquiries were handled within compliance standards set forth by the Department of Transportation and Air Carrier Access Act.• Responsible for ever-changing knowledge regarding the Contract of Carriage, the Rapid Rewards Program, Reservations, Baggage Services, Flight Operations, Ground Operations and Finance.

• Administered benefit information to 100,000+ employees including medical, dental, vision, life, short and long-term disability.• Participated in Employee Benefit Fairs for all employee groups including new hires and union groups.