Debora Davis Email & Phone Number

Camdenton, Missouri, United States

• Manage a caseload of 20 to 25 children ages 4 to 17 and their families• Teach children how to use good coping skills and function in society• Teach families how to use good parenting skills when dealing with a difficult child.• Maintained accurate records on each child and family• Record session in computer for medicaid billing• Conduct Groups to help children learn integration skills and coping with others.• Brainstormed innovative ideas to keep children and families engaged in learning. Used Motivational Interviewing and CBT to assist children and families to make informative, safe and productive decisions regarding their lives.

Camdenton, Missouri, United States

• Manage a caseload of 20 to 25 children ages 4 to 17 and their families• Teach children how to use good coping skills and function in society• Teach families how to use good parenting skills when dealing with a difficult child.• Maintained accurate records on each child and family• Record session in computer for medicaid billing• Conduct Groups to help children learn integration skills and coping with others.• Brainstormed innovative ideas to keep children and families engaged in learning. Used Motivational Interviewing and CBT trainings to assist clients

Charlotte, North Carolina Area

Provides management services of incoming cases for 87+ active clients including; Center for Disease Control, Sony, Unilever, Exxon Mobile, Mitsui, Unilever, Marathon Petroleum, Amtrak and many more.• Functions as a first point of contact for incoming client requests and incident reports via e-bonding and phone; takes ownership of initial communications and employs established processes to perform scoping and triage, as well as ensure timely ownership or escalation. • This includes working with the customer to gather sufficient, detailed information to effectively scope and triage service requests as well as incident reports. Recommends and performs initial troubleshooting with client as needed for scoping and validation of incident reports.• Works with and escalates service requests or incident reports based on triage and/or case criteria such as: "first in, first out" (FIFO), Severity/Priority, SLAs, or other existing processes and procedures.• Through continuous review, ensures all open requests and incidents are being worked to resolution; escalates any aged cases as needed for ownership and accountability.• Takes ownership of basic incidents or service requests (e.g.: data restores; "adds/removals") and drives them to resolution.2) Review the OPS queue for cases in breach of SLA or at risk thereof. If the case can be brought within SLA by providing or requesting an update, then do so; otherwise, escalate to a resource immediately.

Charlotte, North Carolina Area

Same as above except only for Masco, Marathon oil and Marathon Petroleum. Azaleos Company purchased by Avanade/Accenture/Microsoft.

Charlotte, North Carolina Area

Same as above

Assists in the monitoring, troubleshooting and support of 87+ customer networks. Serves as the first point of contact for client service request calls and drives resolution in accordance with established policies and procedures. Delivers the majority of solutions within the NOC. Participates in certain project activity and change execution in the client environment. Monitors multiple customer networks and systems. Work with and escalate to higher support tiers if needed. Troubleshoot and assist customers problems are realized. Create the appropriate tier case for escalation based on phone calls and emails sent in by clients. Deploy patches to multiple customer networks.

Las Vegas, Nevada Area

* Conduct individual assessments and develop individual employment service plans * Assist individuals with finding viable employment * Facilitated classes on proper etiquette for interviewing for employment * Facilitate classes on life skills, financial management, anger management, cognitive restructuring and parenting/relationships * Maintained contact with employers to insure customer success * Attended all trainings and classes that assisted in my job performance and customer service * Compiles case histories, keeps case records, writes progress reports and discharge summaries

Fort Collins, Colorado

Job duties: * Conduct employment assessments * Assist individuals with finding viable employment * Assist individuals with managing other issues deterring them from finding viable employment * Trained individuals on creating a workable resume and cover letter * Assisted individuals in finding funding for training and college * Facilitated classes on proper etiquette for interviewing for employment * Worked with a team of co-workers in finding better ways to improve customer service * Maintained contact with employers to insure customer success * Compiled case histories on individuals to assess success in their chosen career * Maintained extensive case histories, wrote progress reports and maintained contact with all providers working with the individual * Maintained contact with all colleges to keep up to date on all programs and classes offered to customers * Attended all trainings and classes that assisted in my job performance and customer service

Sterling Colorado

Job duties: * Conducts family, group and individual therapy sessions * Facilitates treatment team meetings * Participates in clinical supervision * Works with school district and Logan County Department of Human Services in providing school and day treatment services * Compiles case histories, keeps case records, writes progress reports and discharge summaries * Opens, updates and closes cases on Colorado Trails system * Assists individuals in finding services that would best suit their needs * Maintain contact with all services provided to the individual * Develop extensive comprehensive service plans for twenty individuals * Maintained a minimum of one weekly contact with the individual * Assisted individuals with enrollment process and paperwork necessary to obtain services * Maintains and updates all paperwork mandated by Colorado State Child Welfare regulations * Develops extensive comprehensive family service plan for individuals and families. Writes comprehensive reviews and service plans to present to Judicial Court System. * Provides expert testimony to courts on child welfare issues

Greeley, Colorado

Job Duties: * Assist individuals with mental health issues work in the community * Maintain case notes on progress * Maintained contact with all services provided * Advocated for individuals * Maintained and updated all forms required by Colorado state law * Assisted individuals with job opportunities * Assisted individuals with finding and maintaining housing * Life skills training

Rochester, New York

QUALITY ASSURANCE SPECIALIST * Reviewed of incidents received. * Reported incidents to the New York State Department of Health within the timeline mandated. * Conducted Investigations of any allegations or infractions reported by any service, family member or the Client. * Prepared an in depth follow-up on the investigation and making a recommendation based upon the results of the investigation * Prepared and conducted a monthly Incident Review Committee meeting. * Audited records to implement a Plan of Correction * Worked closely with the Department of Health to make sure all quality of standards are met * Created policy and procedures for Incident reporting and investigations * Created and implemented trainings * Created and implemented a monthly tracking system to study any trends * Completed follow up with the Director of Services on a plan of correction for any trends discovered

Rochester, New York

ILST SUPERVISOR * Supervised a staff of 12 Independent Living Skills Trainer * Recruited, interviewed and hired qualified candidates for he position of Independent Living Skills Trainer.* Developed and implemented policy and procedures for Independent Living Skills Trainer position. * Develop and implement Independent Living Skills Trainer staff bi-annual in-services. * Provide support, supervision and counseling of Independent Living Skills Training staff. * Ensured compliance of all documentation mandated by the New York State Dept. of Health Traumatic Brain Injury Program. * Developed and implemented Independent Living Skills performance trainings. * Conducted quarterly record audits and reports to the Director of Services. * Monitored and approved Independent Living Skills Trainer Medicaid billing information and time sheets. * Maintained contact with business office regarding Medicaid billing. * Reported Independent Living Skills Trainer billing updates and issues at monthly management meetings. * Conducted 90 day and annual staff performance appraisals. * Assured all time lines as per the Department of Health were met in a timely manner * Monitored and recorded all Independent Living Skills Trainer mileage, training and expenditures. * Conducted monthly Independent Living Skills Trainer meetings. * Respected and enforced that all information regarding a client remains confidential as per the HIPPA regulations.

Canandaigua, New York

Job Duties: * Maintained a caseload of individuals with Traumatic Brain Injuries * Assisted qualified individual in finding services that would best suit their needs * Maintained contact with all services provided to the individual * Developed an extensive comprehensive service plan for twenty individuals * Maintained a minimum of a monthly contact with the individual * Assisted individuals with enrollment process and paperwork necessary to obtain services * Maintained and updated all paperwork mandated by New York State * Maintained and updated all information necessary for the Dept. of Social Services and the Social Security Admin. * Coordinate all services to fit the individual’s needs * Advocated for the individual at all times * Researched and accessed new services which might benefit the individual * Arranged and facilitated team meetings for the individual and all service providers involved * Negotiated with funders and service providers * Developing a plan of conflict resolution when needed. * Identification of and assistance with educational opportunities. * Located and assisted with funding for home, vehicle or environmental modifications. * Located and accessed adaptive equipment. * Secured respite and recreational opportunities. * Increased integration of individuals into their communities. * Assisted with locating and securing a living environment specific to each individual's needs. * Created policy and procedures, protocol, forms and all necessary avenues for Flower City Health Care's new Traumatic Brain Injury Waiver program. * Assisted and advocated for the Client in any criminal or judicial proceedings. * Functional assessment of clients for independent living and community integration.

Canandaigua, Ny

Job Duties: * Maintained a caseload of individuals with Traumatic Brain Injuries and Children with Developmental Disabilities * Assisted the individual in finding services that would best suit their needs * Maintained contact with all services provided to the individual * Developed extensive comprehensive service plans for twenty individuals * Maintained a minimum of a monthly contact with the individual * Assisted individuals with enrollment process and paperwork necessary to obtain services * Maintained and updated all paperwork mandated by New York State * Maintained and updated all information necessary for the Dept. of Social Services and the Social Security Admin. * Coordinate all services to fit the individuals needs * Advocated for the individual at all times * Researched and accessed new services which might benefit the individual * Arranged and facilitated team meetings for the individual and all service providers involved * Negotiating with funders and service providers, and conflict resolution * Identification of and assistance with educational opportunities * Located and assisted with funders for home or vehicle modifications * Locating and accessing adaptive equipment * Securing respite and recreational opportunities * Increasing integration of individuals into their communities * Assisting with locating and securing a living environment specific to each individual's needs

Ogdensburg, Ny

Job Duties: * Developing and implementing lesson plans * Functional assessment for Job placement * Job Coaching * Grading papers * Working one on one with emotionally disabled students having subject difficulties * Advocating for emotionally disabled students when needed * Creating new ways to implement lesson plans to keep student interest * Maintaining grade and attendance books * Maintaining contact with all mainstream teachers involved with the student's progress * Maintained all computer equipment in the classroom * Researched and accessed all the educational software used to assist the students and Teacher * Worked closely with and assisted the School Counselor address behavioral or counseling issues * Worked one on one, with guidance from a Counselor, on behavioral or personal issues that needed to be addressed.